Sales Assistant

Founded in 2005, ICECO is a global portable refrigeration and outdoor appliance brand focused on redefining smart outdoor living. We provide innovative, reliable, and accessible portable fridges and freezers for adventurers, professionals, and B2B partners, supported by strategically located warehouses across the United States and a growing international presence. Our collaborative, customer-focused team works across Sales, Operations, Warehousing, Marketing, and Customer Support to deliver dependable products and responsive service. We value teamwork, accuracy, initiative, and continuous improvement. Job Summary As a Sales Assistant, you will be an important link between our dealers, Sales team, warehouses, freight partners, and internal departments. You will help keep B2B orders, shipments, product information, reporting, and customer communication accurate and on schedule while supporting a smooth experience from order placement through delivery. This is an in-person position based in Brea, California. Fluency in both Mandarin Chinese and English is required. Candidates must be able to communicate professionally and effectively in both languages, both verbally and in writing. Responsibilities Process B2B orders received through Shopify, EDI platforms, dealer portals, and email; verify products, pricing, shipping information, and customer requirements. Coordinate small-parcel, LTL, and occasional international shipments with the Sales team, warehouses, carriers, and logistics partners. Prepare bills of lading and other shipping or export documentation, track deliveries, and help resolve delays, damages, and delivery issues. Maintain the Shopify-based B2B wholesale website, including product listings, pricing, images, descriptions, collections, banners, navigation, and ordering settings. Prepare regular and ad hoc reports covering sales, orders, customers, products, shipments, and inventory. Respond professionally to dealers and B2B clients regarding order status, shipment updates, products, inventory availability, and pricing. Monitor inventory and support replenishment planning, sea freight coordination, and warehouse inbound notifications. Process customer returns, generate return labels, and issue full or partial refunds as requested by Customer Support. Work cross-functionally with Sales, Accounting, Warehouse, Marketing, and Customer Support to improve accuracy, efficiency, and service quality. Communicate with English- and Mandarin-speaking customers, vendors, and internal teams as needed. Skills Fluent in both Mandarin Chinese and English required. Strong attention to detail, organization, and follow-through. Clear written and verbal communication skills. Ability to manage multiple assignments and meet deadlines. Proficiency with Microsoft Excel or similar spreadsheet software. Comfort working with order, inventory, shipping, and reporting systems. Ability to work independently and collaborate across departments. Experience with Shopify, EDI platforms, B2B order processing, or logistics is preferred. Experience preparing shipping documents or coordinating LTL freight is a plus. Company-sponsored health insurance for eligible employees. 10 paid company holidays. Paid time off based on tenure: 80 hours annually for 0–2 years, 96 hours for 3–5 years, and 120 hours after 5 years. Paid sick leave up to 40 hours or five days per year, with unused accrued time carried over in accordance with California law. Company-provided laptop Business travel and expense reimbursement. Family, medical, parental, and other protected leave programs. #J-18808-Ljbffr ICECO Portable Freezer