Manager Access Business Services

About UsCooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years.More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.Short DescriptionThe Manager Access Business Services member of the Revenue Cycle leadership team, responsible for daily operations of Access Business Services areas that include pre-registration, insurance verification, financial clearance/counseling, and major parts of the scheduling process is for both hospital based and ambulatory visit types. These operational business services are defined as centralized processes within the Access Cycle as opposed to those services provided at point of care.Responsibilities extend to improving Point of Service Collections and Denial Management for both CUP and CUH.Essential requirements of this position are to:a) support strategic design of healthcare access innovation, including new operating models for appointment scheduling, pre-encounter financial clearance/screening, and pre-registration;b) implement and manage process improvement design for a superior patient experience; and c) maximize reimbursement by ensuring all scheduled services are authorized in advance of care delivery. Other important tasks include development of management and quality assurance controls that safeguard data integrity, staff productivity and process efficiency.Experience Required5 years progressive experience with hospital and/or physician revenue cycle/access cycle/registration managementStrong skills in written and interpersonal communications with a proven background in process improvement and managementEducation RequirementsBachelor’s Degree preferred; equivalent work experience will be consideredSpecial RequirementsStrong analytical, organizational and interpersonal skills. Ability to lead change effectively, and plan strategically for future growth.Salary Min ($)USD $37.00Salary Max ($)USD $61.00Job SummaryJob ID: 75495Category: ManagementShift: 1Type: Full TimeDepartment Name: Access Business Services 1 Federal Street