IT Infrastructure Manager

IT Infrastructure Manager


Please see Special Instructions for more details.
Our agency supports second-chance employment for individuals who were previously incarcerated, or Justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified. Please Note:

• A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
• If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants.
• Salary will be determined based on competencies, equity, budget, and market considerations.
• Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
• Failure to complete the application completely may result in you not being considered for the vacant position.
• Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
• If you have general questions about the application process, you may contact Human Resources at View email address on click.appcast.io . Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call View phone number on click.appcast.io.

Position Details

Classification Information
Position Classification Title
IT Professional, Project Manager

FLSA
Exempt

Position Class
89792

Position Overview
Join the Ramily!
Join the Ramily! Winston-Salem State University (WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina's only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence. Situated in Winston-Salem, North Carolina-known as the city of Arts and innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways. With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn. Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below: UNC System Employee Benefits Central UNC System Retirement Benefits WSSU Holiday Schedule WSSU Discounts and Perks

Position Summary


Winston-Salem State University is seeking an IT Infrastructure Manager to oversee our network and server teams. The IT Infrastructure Manager reports to the Chief Information Security Officer and supervises seven staff members. The IT Infrastructure Manager's role is to plan, organize, and manage staff and overall operations to ensure the stable operation of the organization's IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications, and telecommunications systems. This position is an on-site position with very little remote work opportunities. The IT Infrastructure Manager will provide leadership, guidance, and technology advice for communication and connectivity to all the departments on campus and technical oversight of staff within the division. This position also coordinates with department managers, contractors, vendors and provides critical support and coordination to the CIO, CISO and other senior management. Responsibilities of the IT Infrastructure Manager include:

• Oversee the campus internet connection, campus access requirements, camera surveillance system, data cable plant to include fiber optic backbone, campus PBX, VOIP phone and voicemail systems, and data center including servers and components.
• Oversee and perform the installation, maintenance, and support of associated infrastructure, access, telecom, and connectivity.
• Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.
• Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure and server administration and project management.
• Participate in the development of IT strategies in collaboration with the executive team.
• Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
• Establish service level agreements with business units.
• Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, and so on.
• Conduct feasibility studies for various upgrade projects, improvements, and other conversions.
• Define hardware and software standards in conjunction with owners and stakeholders.
• Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.
• Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure.
• Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base.
• Establish and maintain regular written and in-person communications with the organization's executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities.
• Practice IT asset management, including maintenance of component inventory and related documentation.
• Direct and administrate a contingent of network analysts and technicians, and where necessary, conduct performance reviews and corrective action.
• Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts.
• Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services.
• Assist with the planning and deployment of infrastructure security measures.

Position Information
Position Number
001980

Working Position Title
IT Infrastructure Manager

Building and Room No.
1205 Elva Jones Computer Science Bldg

Appointment Type
Permanent Full-Time

If Time Limited.
No

Appointment Length.
12 months

Requirements and Preferences
Position required to work during periods of adverse weather or other emergencies
Emergency

Normal Work Schedule
8-5

Department Required Skills

• B.S degree in Information Technology, Technology Management, Computer Technology or a comparable field with an emphasis in Data Networking, Telecommunications, Systems Administration, Data Center Management, or Infrastructure systems.
• Minimum of 5 years of experience in network and telecommunications analysis and administration in addition to the design of a major multi-vendor network or telecommunications environment
• Management experience involving project management, planning, preparing project cost estimates, budget oversight and development, and supervision
• Working knowledge of virtualization, VMWare, or equivalent
• Understanding of network design and voice, video, and data networking and telecommunications design, protocols, and products
• Demonstrated ability to manage multiple technical projects with a high degree of detail while working with potentially short deadlines
• Understanding of current and emerging voice, data, and telecommunications technologies
• Effective interpersonal, customer service, organizational, and team-building skills, including the ability to work with a variety of constituencies possessing a wide range of technical knowledge
• Ability to maintain confidentiality regarding the information processed, stored, transmitted, or accessed by the systems
• Excellent verbal and written communication skills and proficiency in writing technical specification documents

• Other: The twenty-four-hour scope of University operations requires this position to be available evenings, nights, and weekends to respond to calls regarding questions or problems with the University's networks. Occasional travel to remote sites to provide support or engage in professional development opportunities is required.

Preferred Years Experience, Skills, Training, Education

• M.S degree in Information Technology, Technology Management, Computer Technology or a comparable field with an emphasis in Data Networking, Telecommunications, Systems Administration, Data Center Management, or Infrastructure systems.
• Eight (8) to ten (10) + years experience in maintaining systems and networking infrastructures, preferably in a higher education environment.
• Extensive experience developing and maintaining custom systems and networking/communication or telecommunication interfaces.
• System administration and IT certifications in Linux, Microsoft, or other network related fields
• Understanding of digital telephony engineering and video-based distributed learning systems
• Extensive experience in networking, infrastructure, and server hardware installation, programming, and configuration: (Cisco, Avaya, Juniper, F5, Dell, EMC, VMWARE, PaloAlto). *
• Extensive knowledge of internet networking topologies and applications such as WIFI, mesh networking, SONET, MPLS, BGP.
• Experience with Disaster Recovery methods and server backup systems.
• Advanced knowledge of Banner/ERP systems, network, and communications monitoring, access infrastructures, systems programming, and server management.
• Advanced knowledge and experience in capacity planning, budget management, staff supervision, and ongoing maintenance of centralized systems.
• Outstanding communication skills with a demonstrated ability to work in a team environment and proven experience fostering positive team-spirited technology culture in higher education.

Required License or Certification

Valid US Driver's License
Yes

Commercial Driver's License Required
No

Physical Required
No

List any other medical/drug tests required

Posting Details

Posting Details
Internal Posting Only
No

Time Limited Position
No

Appointment Length

Salary
$82,500-$91,000

Open Date
07/07/2026

Close Date

Open Until Filled
Yes

Special Instructions Summary
Our agency supports second-chance employment for individuals who were previously incarcerated, or Justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified. Please Note:

• A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
• If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants.
• Salary will be determined based on competencies, equity, budget, and market considerations.
• Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
• Failure to complete the application completely may result in you not being considered for the vacant position.
• Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
• If you have general questions about the application process, you may contact Human Resources at View email address on click.appcast.io . Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call View phone number on click.appcast.io.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. *
   How did you hear about this employment opportunity?
   • Public Job Posting
   • Internal Job Posting
   • Agency Referral
   • Advertisement/Publication
   • Personal Referral
   • Website
   • Other
   
   
   
2. *
   Please list any current industry certifications relevant to the position.
   
   

   (Open Ended Question)

3. *
   Do you have a Bachelor's Degree or higher?
   • Yes
   • No
   
   
   
4. *
   By checking yes, you acknowledge and understand that this position is not designated as a remote work position, and the candidate is expected to work on-campus for the majority of their scheduled shifts.
   • I acknowledge this position is not designated as a remote work position.
   • I require a remote work position.
   
   
   
   
   

Applicant Document



Required Documents

1. Resume
2. Cover Letter
3. References List

Optional Documents

1. Unofficial Transcript