Service Advisor

Service AdvisorThe duties of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. Writing repair orders accurately preparing accurate estimates and relaying the information to the customer in a timely fashion. Answering inbound calls in a timely manner and keeping the customer updated on the status of their vehicle. Maintain a positive attitude and do their part in keeping a welcoming and positive atmosphere in the workplace.Service Advisor Compensation and Benefits:Competitive PayFlexible Working HoursHealth InsurancePTO & Sick Leave401(K)Compensation: % of individual total Parts and Labor sales with a draw against commission.Service Advisor Responsibilities:Greet customers promptlyObtain customer and vehicle informationClearly report all vehicle symptoms as described by the customerDetermine and recommend maintenance based on age, mileage and history of vehiclePrepare a complete and accurate estimate of cost for labor and partsEstablish follow up timeMonitor the progress of each vehicle throughout the day, and update customers frequentlyVerify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customersService Advisor Requirements:Proven record of achieving exceptional customer satisfactionPast experience as a service advisor, assistant lane manager or service consultantVery energetic personalityA desire for a long-term career with a growing organizationPersonal and professional integrityComputer skills and willingness to learn new programs[Bill Hood Ford] is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws