Senior Fraud Response Engineer

As passionate about our people as we are about our mission.Why Join Q2?Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.What Makes Q2 Special?Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.SUMMARYAs a Senior Fraud Response Engineer, you will play a critical role in supporting the Fraud Response Team by developing, enhancing, and operationalizing fraud detection, investigation, and response capabilities across our digital banking platform. This position is ideal for someone passionate about fraud analytics, data-driven investigations, automation, and building scalable solutions that strengthen fraud prevention and response efforts.You will partner closely with Product, Security, Engineering, and Customer Support teams to support complex fraud investigations, drive incident response activities, identify systemic vulnerabilities, and implement controls that reduce fraud risk. The role combines technical expertise, fraud intelligence, and problem-solving skills to deliver effective security tooling, insights, and processes that improve investigation efficiency, strengthen fraud defenses, and enhance the customer experience. If you thrive on solving complex fraud challenges, leveraging data to drive decisions, and building innovative solutions that protect customers and the organization, this role offers the opportunity to make a significant impact.RESPONSIBILITIESParticipate in high profile fraud investigations and lead technical remediation efforts with internal/external business partners.Design, develop, and maintain fraud detection, monitoring, and response capabilities across cloud environments (primarily AWS/Azure)Build, deploy, and optimize fraud prevention tools, controls, and automated workflowsDesign and automate security solutions using Terraform, CloudFormation, Python, PowerShell, SQL and other scripting languagesLeverage native AWS services and security tooling to enhance fraud detection, investigation capabilities, and overall platform protection.Collaborate with Security Architects to align fraud prevention and response capabilities with enterprise security architecture and risk management strategies.Partner with Security Operations (SOC/SIRT) and engineering teams to ensure appropriate alerting, monitoring, escalation, and operational support/handoffs for fraud-related events.Develop and implement automation to improve fraud investigations, data collection, alert triage, and response efficiency.Translate investigation findings into actionable improvements to systems, processes, controls, and customer protections.Support fraud governance and remediation initiatives by providing technical expertise, risk assessments, and implementation guidance.Identify opportunities for platform, process, and control enhancements that reduce fraud risk and improve the customer experience.Stay current on fraud trends, attack methodologies, emerging technologies, and industry best practices to continuously strengthen fraud prevention and response capabilities.Lead or participate in fraud response activities occurring outside normal business hours, including on-call support for significant fraud incidents when needed.EXPERIENCE AND KNOWLEDGEBachelor’s degree in Computer Science, Cybersecurity, or a related field and a minimum of 12 years of related experience; an advanced degree with 8+ years of experience; or equivalent relevant work experienceProven experience implementing security solutions in public clouds (AWS, Azure, and/or GCP)Expertise with Infrastructure as Code (IaC) technologies like Terraform and CloudFormationStrong scripting and automation skills (Python, PowerShell, Bash, or Perl)Experience using GitLab/GitHub for CI/CD and version controlAbility to prioritize, manage multiple tasks, and work effectively in a high-paced environmentExcellent verbal and written communication skills for interacting across all levels of the organizationSelf-starter mentality with a strong sense of accountability and attention to detailExperience in securing financial or fraud-sensitive applications is a plusThis position requires fluent written and oral communication in English.Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.Health & WellnessHybrid Work OpportunitiesFlexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs – “You Earned it”Click here to find out more about the benefits we offer.Our Culture & Commitment:We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.Applicants in California or Washington State may not be exempt from federal and state overtime requirementsSummaryLocation: Austin, TXType: Full time