Director of Shared Services (Hybrid)

Job Description

Job Description

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy. Houston, TX 77019

Director of Shared Services (Hybrid) - Job Overview

Schedule: 8AM-5PM | Hybrid

At Legacy Community Health, we embrace the power of community and recognize the unique impact each of our team members has on the lives of those we serve. As our Hybrid Director of Shared Services, you'll play a pivotal role in optimizing our centralized business functions, ensuring that excellence, efficiency, and compliance are at the forefront of everything we do.

• Lead a vibrant and dynamic team focused on Accounts Payable, Payroll, and Accounting support.
• Be a driving force for operational excellence and standardization across our organization.
• Make a meaningful impact by ensuring the delivery of high-quality services.
• Collaborate with passionate professionals dedicated to enhancing community healthcare.
• Enjoy a supportive work environment that values work-life balance and personal growth.

Key Responsibilities

• Strategic Leadership: Craft and execute a shared services strategy that aligns seamlessly with our financial and operational goals. Identify opportunities to centralize and scale processes for enduring success.
• Operational Excellence: Collaborate with supervisors to standardize workflows, eliminate redundancies, and implement best practices with a keen focus on continuous improvement.
• Service Delivery & Performance Management: Establish KPIs, ensure the delivery of high-quality services, and implement dashboards to track trends and performance.
• Compliance & Internal Controls: Maintain robust internal controls, ensure compliance with organizational policies and regulations, and support audits.
• Stakeholder Engagement: Forge and nurture strategic partnerships with internal leaders and act as a key escalation point for complex issues.
• Team Leadership & Development: Lead, mentor, and develop shared services teams, cultivating a culture of continuous improvement.
• Technology & Transformation: Collaborate with IT to enhance automation tools and drive digital transformation initiatives.

Minimum Qualifications

• Bachelor's degree in Accounting (Required)
• Eight years of progressive experience in finance, accounting, or shared services (Required)
• Five years of leadership experience leading multi-functional teams (Required)
• Strong financial and analytical acumen
• Advanced understanding of compliance and regulations
• Excellent communication skills
• Proficiency in Microsoft Office especially Excel
• Twelve years of progressive experience (Preferred)
• Certified Payroll Professional (CPP) and/or Certified Accounts Payable Manager (CAPM) (Preferred)
• Previous experience in healthcare or multi-entity environments (Preferred)
• Experience implementing or optimizing ERP systems (Preferred)

About Legacy Community Health As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

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