Regional Field Operations Manager

Regional Field Operations Manager
NYC Region | Full Time | High Travel
$150,000 – $200,000

Description / Position Overview

This role exists to strengthen operational consistency, elevate client experience, and improve accountability across a large multi-site service operation throughout the NYC region.

The company is seeking a polished, customer-centered operations leader who can build strong client relationships, lead with professionalism and respect, and drive performance across multiple active sites without losing focus under pressure.

This is not a desk role.

This person will spend the majority of their time in the field leading managers, solving problems in real time, strengthening team accountability, and ensuring clients consistently receive an exceptional service experience.

The right leader knows how to stay calm in challenging situations, proactively prevent operational issues before they escalate, and create practical solutions that keep teams and customers aligned.

You will oversee approximately 5 direct reports and multiple field teams across a fast-paced regional operation.

Company Overview

We are a rapidly growing facilities and field services organization focused on delivering a consistently high level of service across commercial environments throughout the NYC region.

Our reputation has been built on responsiveness, professionalism, operational execution, and long-term client relationships. We believe exceptional customer experience starts with strong leadership, accountability, and proactive communication at every level of the organization.

We are looking for leaders who operate with ownership, lead people with respect, and bring energy and passion into the field every day.

The Ideal Candidate

• Professional, polished, and highly customer-facing
• Strong relationship-builder who naturally earns trust with clients and teams
• Experienced leading multi-site field operations environments
• Able to manage pressure without becoming reactive or distracted
• Proactive problem-solver who identifies issues early and drives solutions
• Strong operational leader who trains, coaches, and holds teams accountable
• Comfortable managing multiple priorities, locations, and personalities simultaneously
• Leads with urgency, professionalism, passion, and respect
• Able to navigate daily operational challenges without losing momentum or focus
• Strong communicator with excellent follow-through

Key Responsibilities

Regional Operations Leadership

• Own operational execution across multiple active client sites throughout the NYC region
• Lead, coach, and develop approximately 5 direct reports and supporting field teams
• Drive accountability, follow-through, and performance standards across all locations
• Ensure field leadership remains aligned on service expectations, responsiveness, and professionalism
• Maintain visibility across operations and quickly resolve site-level issues before escalation

Client Experience & Relationship Management

• Build strong long-term relationships with key clients and stakeholders
• Serve as a senior operational presence for escalations, problem resolution, and ongoing communication
• Ensure clients consistently experience responsive, high-quality service
• Strengthen retention through operational consistency and proactive relationship management
• Create solutions that improve customer experience and operational efficiency simultaneously

Team Development & Accountability

• Train managers and field leaders on expectations, communication, accountability, and execution
• Establish and track KPIs tied to operational performance and customer satisfaction
• Hold teams accountable while maintaining a respectful, professional culture
• Identify gaps in performance early and implement corrective action plans quickly
• Build a culture of ownership, urgency, and proactive execution

Operational Execution

• Anticipate operational risks and proactively prevent disruptions
• Resolve daily field challenges quickly without losing focus on larger priorities
• Improve communication flow between field operations, leadership, and clients
• Ensure operational standards remain consistent across all locations
• Support scalable systems and processes that improve regional execution

Success Metrics

Success in this role looks like:

• Improved client retention and satisfaction across regional accounts
• Faster issue resolution and fewer recurring operational escalations
• Strong KPI performance across sites and field teams
• Increased accountability and consistency among managers and supervisors
• Higher operational efficiency across multiple locations
• Reduced client complaints through proactive leadership and communication
• Strong field culture centered around professionalism, urgency, and ownership

Requirements

• Experience leading multi-site field operations or service-based operations environments
• Proven experience managing managers and field leadership teams
• Strong customer relationship and client-facing experience
• Experience driving accountability and KPI-focused performance management
• Ability to operate effectively in high-pressure, fast-moving environments
• Strong communication, leadership, and organizational skills
• Comfortable spending significant time in the field across multiple locations
• Ability to solve operational problems quickly and professionally

Must-Haves

• Experience overseeing multiple active sites simultaneously
• Experience directly managing leadership-level employees
• Strong customer-facing communication skills
• Proven ability to train, coach, and hold teams accountable
• High ownership mentality with strong follow-through
• Ability to stay composed and solution-oriented under pressure
• Willingness to travel extensively throughout the NYC region

Benefits

• Competitive compensation package
• Strong long-term growth opportunity
• High-impact leadership role with operational ownership
• Collaborative leadership environment
• Fast-paced organization with strong momentum and expansion plans

If you are a strong operational leader who thrives in the field, builds trust naturally with clients and teams, and knows how to drive accountability without losing professionalism or respect, this is an opportunity to lead at a high level inside a growing organization.

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