Guest Experience Lead | Plaza Frontenac

Overview Guest Experience Lead | Plaza Frontenac at lululemon. Join to apply for this role. Job Summary The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience. They oversee or provide technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Guest Experience Lead is part of the store leadership team, responsible for driving store performance on the floor through guest experience and team achievement of daily sales or unit targets. Guest Experience Leads provide input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor. Core Responsibilities Of The Job Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience. Continuously assess guest connection and technical product education, ensuring every guest receives technical product education and assisting guests when needed (e.g., when other team members are unavailable). Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests. Conduct preparation activities to ensure in-store readiness for guests and maintain operational excellence of the store throughout shift. Open and close the store in accordance with opening and closing procedures. Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive results. Participate in the store’s hiring process, including recruitment, selection, and hiring recommendations, onboarding, and training. Address team member performance and support ongoing learning and development by providing direct feedback, in-the-moment recognition, coaching, demonstrations, and hands-on experiences. Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members to create a fun and productive environment. Job Requirements Eligibility Must be legally authorized to work in the country in which the store is located Must have the ability to travel to assigned store with reliable transportation Schedule/Availability The work schedule can vary based on store needs Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays During peak times or special events, the schedule may include early mornings or late nights/overnights for some team members Experience 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations) Some experience in leading, mentoring, or delegating with others Job Assets (Nice to Have; Not Required) Education: High school diploma/GED/equivalent, or above Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers) For Experiential stores with food/beverage service only: Food safety and/or liquor service certification What We Look For Inclusion & Diversity: Creates/supports an inclusive environment that values differences Integrity: Behaves in an honest, fair, and ethical manner Guest Experience: Actively creates an inclusive, high-caliber experience for every guest through the team Leadership: Able and willing to lead and inspire others; motivates, empowers, develops, and directs people Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks diverse perspectives Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective decisions Adaptability/Agility: Navigates uncertainty and can change priorities in a fast-paced environment Interactive Communication: Conveys information effectively during interactions Work Context Work involves moving through the store with bright lights and loud music Work is performed as part of a team and may involve using computers or other devices Occasional lifting of boxes up to 30 lbs (13.6 kg) For Experiential stores with food/beverage service: May involve using industrial kitchen equipment and exposure to heat Compensation & Benefits Base Pay Range: $21.50 - $24.74/hour, subject to local minimums Target Bonus: $2.00/hour Total Target Base Pay Range: $23.50 - $26.74/hour lululemon’s compensation offerings are pay-for-performance and vary by location, knowledge, experience, and equity. Employees are eligible for a bonus program where applicable. Benefits include: Extended health and dental benefits, and mental health plans Paid time off Savings and retirement plan matching Generous employee discount Fitness & yoga classes Parenthood support Development opportunities and leadership programs Note: Benefit programs have eligibility requirements and may change at any time. Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Retail #J-18808-Ljbffr lululemon