Principal Associate, Program Manager - Credit College

Principal Associate, Program Manager - Credit CollegeCapital One's Enterprise Learning & Development team is seeking a Program Manager to lead a high-impact cohort program for Credit College. In this role, you will engage stakeholders including learning consultants, business partners, and credit leaders to facilitate and deliver an engaging learning experience.As one of Capital One's flagship learning portfolios, Credit College fuels our business through practical and immersive credit learning experiences. The target audience for Credit College is business and credit analysts at various levels who are seeking to develop their credit and judgment skills as well as adjacent job families looking to better navigate Capital One's credit culture.How You'll WorkOur dedicated team of program managers and delivery leads works with highly engaged partners to envision and deliver the future of credit training at Capital One. As a Principal Associate program manager, you will lead the strategy and end to end delivery of this program for learners and presenters.Program Strategy & DeliveryPlan, deliver and facilitate a series of Credit College cohort programs, including three day in-person learning experiences for Capital One associatesPartner with business leaders to lead the nomination and selection processes for the programCollaborate with learning consultants and delivery partners to ensure the learning program meets a high bar for excellenceAnticipate risks in the program management lifecycle and solve them before they impact the learner outcomesPartner with other program managers in Credit College and across L&D to ensure the program incorporates learning best practicesManage operational processes with an eye on automation and streamlining efficienciesFacilitate reflection and connect the dots for learners on programmatic themes and learning outcomesOwn the short and long-term program strategy to align with business needs and outcomesMeasurement & EvaluationDevelop and document guidelines and best practices for the program, including program design, associate experience, success measures and outcomes reportsMeasure program impact through assessments and data analysis, and make recommendations for enhancementsEngage with business leaders across the company to collect ongoing feedback to ensure improve the curriculum and ensure a consistently positive experience for the program's associatesThe ideal candidate for this position:Thinks holistically and approaches work with a global perspectiveHas excellent project management and event planning skillsHas experience delivering and facilitating dynamic immersive learning experiences, with a particular focus on cohort learning / program experiencesHas experience driving communications with participants and presenters to keep them apprised of important details and developmentsHas a consultative skill set that allows them to partner effectively with a wide range of senior leaders and subject matter experts.Communicates with a variety of audiences with a dynamic and conversational style in both written and verbal channelsEnsure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as neededHas an eye for detail and a keen ability to organize, move, select, synthesize, summarize and edit information to make it effectiveExcels at managing details of a project while also understanding the larger picture, effectively prioritizing tasks with competing timelinesBuilds trust-based relationships with clients to foster credibility throughout the teamIs curious and interested in learning more about our core subject matter: How Capital One makes and manages risks in lending decisionsBasic Qualifications:Bachelor's Degree.At least 2 years of experience managing learning programs or events for various audiencesAt least 2 years of experience facilitating training in virtual and in-person environments.Preferred Qualifications:3+ years of experience in training programs or learning and development3+ years of experience in project management, event management, and/or program delivery1+ years of experience working in the Financial Services industry At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.McLean, VA: $108,900 - $124,300 for Learning ConsultantRichmond, VA: $98,900 - $112,900 for Learning ConsultantCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.