Certification Programs Manager

The Certification Program Manager is responsible for the day-to-day management and continuous improvement of certification programs, ensuring alignment with organizational goals and industry standards. In collaboration with the Director of Certification and Marketing, the Manager implements policies, streamlines workflows, enhances the candidate experience, and prepares reports to inform decision-making and program development. Duties and Responsibilities Collaborates with the Director of Certification to manage all examination development and item bank management processes, including interpreting item analyses, test analyses, and standard setting activities. Serves as the primary point of contact for examination provider(s) and other examination-related vendors, and works with vendors to resolve performance, data, and operational issues. Manages all certification-related content and activity on the CBDCE website. Monitors candidate applications and examination registrations to ensure accuracy and timeliness, maintaining a high standard of quality throughout the certification process. Ensures timely and appropriate communication to candidates, including handling escalated calls/emails, regarding certification program requirements, application status, examination dates, exam appeals, and any additional documentation needed. Ensures the CBDCE database contains accurate and up-to-date certification records. Develops and maintains statistical data for the certification program, including tracking of appeals and examination performance and preparation of reports on certification activities. Supports the various committees and task force groups involved with the certification programs, e.g., Credentials Committee, Examination Committees, and practice analysis task forces, including preparation of materials, coordination with examination provider representatives, and provision of administrative and operational assistance as needed for meetings (prior and on-site). Assists with duties as needed to support maintenance of NCCA accreditation. Represents the organization at select industry events and meetings, staffing exhibit booths and engaging with stakeholders as required (travel required). Performs other duties as assigned. Qualifications and Requirements Bachelor's degree in a related field preferred or 5+ years of equivalent work experience. Project management experience in a certification or education setting, preferably within a non-profit, certification and/or membership organization. Familiarity with NCAA accreditation or other accreditation processes Familiarity with psychometric principles and examination development processes Ability to work collaboratively with internal staff, volunteers, and external vendors. Ability to be proactive, flexible, and accountable in a small office setting. Experience recruiting, coordinating, and supporting volunteers or subject matter experts Strong customer service orientation, particularly in candidate-facing communications Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Experience with association management systems (AMS) or certification management platforms Ability to travel and work evenings or weekends as needed Hybrid work setting, with 3 days in the office per week. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment. Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting is required (typically no more than 25 pounds). Regular, predictable attendance is required. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Moderate noise (i.e., business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period of time. Ability to work in an exhibit hall which may have louder noises and bright lights Classification Status: Exempt #J-18808-Ljbffr Institute for Credentialing Excellence