Customer Service Representative

Customer Service Representative - VERC

Compensation: $18.00 – $22.00 per hour, based on experience. $2.00 per hour shift differential for overnight shifts.

We are seeking a full-time Customer Service Representative to support front desk and client service operations in a fast-paced emergency and specialty hospital environment. This role is critical to ensuring a positive client experience by providing professional, compassionate, and efficient service at all times.

Benefits: Full-time employees are eligible for a comprehensive benefits package including: medical, dental, and vision insurance; life and disability insurance; 401(k) retirement plan; paid time off; employee assistance program (EAP); uniforms provided; continuing education (CE) allowance.

Veterinary Emergency + Referral Center of Hawaii (VERC) is a 24-hour emergency and specialty veterinary hospital providing advanced medical care across the Hawaiian Islands. Our team of board-certified specialists and highly trained emergency professionals work collaboratively in a modern, state-of-the-art facility equipped with in-house laboratory services, ultrasonography, CT, MRI, and electrochemotherapy.

Our mission is to provide the highest standard of emergency and specialty veterinary medicine while delivering compassionate, comprehensive care to our patients and their families.

Key Responsibilities

• Greet and assist clients in a friendly, professional, and compassionate manner
• Manage client check-ins, admissions, and discharges accurately
• Schedule appointments and coordinate emergency visits and follow-up care
• Educate clients on hospital services, policies, and procedures
• Process invoices, payments, and financial transactions accurately
• Prepare, review, and maintain medical records and client documentation
• Update and maintain client and patient records in compliance with legal and hospital requirements
• Communicate effectively with medical teams to support patient flow and client needs
• Perform administrative tasks including scanning, emailing, and document management
• Maintain confidentiality and professionalism at all times

Qualifications

• Strong customer service and interpersonal skills
• Excellent verbal and written communication abilities
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment
• Basic proficiency with Windows-based computer systems and office software
• Ability to recognize when protocols do not apply and seek appropriate guidance
• Dependable, organized, and team-oriented

Veterinary or medical front desk experience is preferred but not required. Candidates with experience in customer service, hospitality, healthcare administration, or call center environments are encouraged to apply.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.