Customer Experience Program Manager - West Region

Job Description

Job Description

Overview

Recognized by Clarivate, Forbes, the Human Rights Campaign, and Military Friendly® for innovation, workplace excellence, inclusion, and veteran support.

A global building automation and industrial technology company with 100+ years of history , 25,000+ patents , and 7,000+ engineers , operating across 70+ countries and 4 major business areas . Its technologies support industries including buildings, manufacturing, healthcare, data centers, and utilities worldwide.

• 401(k) match: Employer matches 87.5% of the first 8% of eligible pay, up to 7% of base salary; generally fully vested after 3 years.
• Education support: Up to $5,250/year for eligible undergraduate programs and $7,500/year for graduate programs.
• Paid parental leave: 8 weeks (40 business days) for birth, adoption, or foster-care placement.
• Paid time off: 56 hours of paid sick time annually, plus vacation and 12 paid holidays.
• Health coverage: Medical, dental, and vision plans, including an HSA-eligible medical option and 100% in-network preventive care.
• HSA & FSA: Tax-advantaged accounts for eligible healthcare, dental, vision, and dependent-care expenses.
• Disability coverage: Short-Term Disability provides 100% of base pay for up to 8 weeks, then 70% through week 26; Long-Term Disability provides 60% of base pay after Short-Term Disability.
• Employee support: Company-paid with 8 sessions per issue per year, plus health and wellness resources.
• Employee support: Company-paid Employee Assistance Program with 8 sessions per issue per year, plus health and wellness resources.
• Insurance & discounts: Company-paid basic life insurance of 1× annual base pay, Accidental Death & Dismemberment coverage, Business Travel Accident Insurance, and employee discounts.

Benefits may vary by location, position, employee classification, and eligibility.

• 5+ experience leading people and building accountable, high-performing teams.
• 5+ years experience using business and financial acumen, including experience with orders, revenue, margin, forecasting, productivity, cash, and working capital.
• 5+ years experience leading cross-functional operating rhythms and resolving complex execution barriers.
• 5+ years experience using service operations processes, systems, data, tools, and performance metrics.
• Bachelor's / Master's degree in Engineering, Business, Operations, Finance, Technology, or a related discipline, or equivalent relevant experience.

• Lead the regional Operations organization.
• Operate as a key member of the regional Services leadership team.
• Partner with the Regional General Manager and Regional Finance Leader to deliver the region's Annual Operating Plan.
• Lead regional operational rhythms, including sub-regional pulses, operating reviews, MBR preparation, SIOP, capacity planning, cash reviews, campaigns, and initiative execution.
• Provide people leadership to designated regional operations roles.