Operations Manager

Job Description

Job Description

Description:

Position Summary: This position will report directly to the Vice President of Operations and play a key role in supporting and enhancing operational efficiencies, enhancing staff performance, and maintaining high standards of service delivery across all locations. The ideal candidate will be highly organized, adaptable, and skilled in multitasking to manage various tasks effectively. The ideal candidate will be located near, or willing to relocate to within a reasonable timeframe, one of the offices this position will oversee and frequently travel to: Burlington, CO, Elizabeth, CO, or Limon, CO.

Key Responsibilities

People Management:

• Assist in the recruitment, training, and development of staff.
• Implement and manage performance evaluation processes.
• Address and resolve employee relations issues in collaboration with HR.
• Promote a positive work environment and culture that aligns with the organization’s values and mission.

Operational Oversight:

• Regularly travel to the 10 offices to oversee operations, ensure compliance with policies, and identify areas for improvement.
• Develop and implement operational strategies to enhance efficiency and service quality.
• Monitor and analyze key performance indicators (KPIs) to drive operational improvements.
• Ensure all offices adhere to regulatory standards and internal policies.

Process Improvement:

• Identify opportunities for process improvements and implement best practices across all locations.
• Lead and manage projects aimed at operational enhancements.
• Collaborate with various departments to streamline workflows and improve service delivery.

Reporting and Communication:

• Prepare and present operational reports to the Vice President of Operations.
• Facilitate communication between the Vice President of Operations and office managers.
• Ensure timely and accurate dissemination of information across all offices.

Client and Community Engagement:

• Foster relationships with clients, stakeholders, and community partners.
• Address client concerns and feedback to enhance service satisfaction.
• Represent the organization at community events and meetings as needed.

SUPERVISORY RESPONSIBILITIES

1. Supervises and directs subordinate staff, including assigning and reviewing work, hiring independently, and
   evaluating, writing and signing work performance evaluations.
2. Direct oversight of:
   a. All Office Coordinators

Education

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field; or combination of education and equivalent work experience will be considered in lieu of a degree.
• Master’s degree preferred.

Experience

• Minimum of 5 years of experience in business, healthcare, or operations management, preferably in a healthcare or behavioral health setting.
• Experience in leadership and people management.
• Excellent communication, organizational, and problem-solving abilities.
• Ability to travel regularly to various office locations within the region.
• Proficiency in using office software and operational management tools.

Skills and Competencies

• Strategic thinking and ability to implement organizational vision.
• Strong leadership and people management skills.
• Knowledge of healthcare regulations and compliance.
• Ability to manage multiple projects and priorities simultaneously.
• Strong analytical skills and attention to detail.
• Commitment to fostering a positive and inclusive workplace.

Qualities and Characteristics

• Maintains a professional relationship with leadership and all levels of staff and displays a positive attitude.
• Ability to demonstrate strong skills in leadership.
• Displays through enthusiasm and commitment; strong work ethic, responsibility, accountability, dependability; toward the mission and vision of the organization.
• Demonstrates positive interactions with others.
• Demonstrates professional image, maturity, and positive attitude.
• Genuine interest in Centennials mission and a willingness to work with vulnerable populations utilizing compassion and empathy in decision making and customer service.

Working Conditions and Physical Environment:

Job duties are performed in a generally comfortable environment, but require more than the usual physical effort in the office (e.g., lifting small boxes or equipment), or prolonged movement (e.g., standing).