Director of Patient Services - Confidential Listing- Part Time with Potential to Go To Full Time

Job Description

Job Description

JOB PURPOSE:

The Director of Home Care Services oversees the day-to-day clinical operations of all  Home Care programs in accordance with DOH, and other, State, and local government agencies and the organization's goals. The Director of Home Care Services ensures that care is delivered in an efficient and cost-effective manner maximizing customer satisfaction.

JOB RESPONSIBILITIES:

• Oversees the day-to-day operations of the clinical components of the LHCSA.
• Interprets, reviews, implements, amends, and enforces policies and procedures of the organization by way of systems that will improve the overall operation.
• Always maintains an appropriate level of clinical staffing for efficient operations.
• Monitors and ensures compliance with contractual, federal, state, and local rules and regulations concerning Licensed Home Care Agency services.
• Selects clients’ clinical records for monthly review to ensure compliance.
• Oversees the review of documentation on duty sheets, plans of care, infection control reports and logs, incident/accident/grievance reports and logs, and employee physical exams and assessments.
• Participates in the orientation of clinical staff.
• Oversees field supervision for paraprofessionals annually, including skills competency assessment, new hire visits, and visits for changes in equipment or patient status.
• Oversees in-service education programs for the clinical team and Home Health Aides.
• Provides  RN and HHA field supervision annually as per DOH regulations. Takes referrals, admits, and provides follow-up nursing visits for private pay and contract ca patients. 
• Participates in Quality Improvement and other assigned committees.
• Develops and implements performance improvement activities as needed, based on clinical issues, documentation findings, and/or new agency or industry Policies & Procedures.
• Prepares QI reports for Quality Improvement Committee on a quarterly basis.
• Communicates and collaborates with the Human Resources Supervisor and Branch Manager regarding health status and compliance issues related to Home Health Aides.
• Obtains and maintains current information and knowledge of the Home Care environment.
• Communicates with customers in a caring, helpful, considerate, and culturally sensitive manner.
• Suggests and implements customer-centered service improvements.
• Utilizes service recovery techniques to resolve issues quickly and to the customer’s satisfaction.
• Maintains positive “customer” relationships (“customer” is defined as co-workers, participants, visitors, vendors, and supervisors).
• Job is Part Time with the potential to move to Full Time