Patient Navigator - Full Time

Patient Navigator FT/PT

At Aizer Health, we are not just a healthcare facility we are a provider of transformative care, powered by compassion and innovation. As a leading Federally Qualified Community Health Center, we are rewriting the script on what quality healthcare means, one patient interaction at a time. We provide every patient with the highest quality care possible and emphasize a relationship-based approach that caters to the whole person. Our rapidly growing Center offers world-class services that include Internal Medicine, Pediatrics, Acute Care, Dentistry, Optometry, Women's Health, Rehabilitation, Behavioral Health, and select specialty services. We provide holistic services that uplift and empower our community.

Step into a realm where excellence meets empathy. Our cutting-edge technology, unwavering support system, and robust infrastructure empower our team to deliver unparalleled care. Experience the warmth of a diverse and inclusive workplace, where your growth is nurtured and celebrated. Make a tangible difference in the lives of individuals and the health of our community.

Our Core Values:

• Putting Patients First: Every decision, every action, revolves around the well-being of those we serve.
• Powered by Community: We are not just a healthcare center; we are a community-driven force, igniting change and progress.
• Driven by Collaboration: Together, we are stronger. Collaboration fuels our innovation and drives our success.
• Empowering Success: We believe in empowering our team members to reach new heights, fostering a culture of growth and achievement.
• Nurturing Growth: Personal and professional growth isn't just encouraged; it's nurtured, supported, and celebrated.

Work Hours:

Full Time Schedule: Monday - Friday 8-hour shifts (7:45 am - 10 pm), alternating Fridays and Sundays, 8 am - 5 pm

Part Time Schedule: Monday - Thursday 7 pm - 12 am and Every Sunday Acute Care is Open. Mostly works out to 2 Sundays a Month. Also, all Holidays as Acute Care is open.

Position Overview:

As a Patient Navigator at Aizer, you will be the first point of contact for patients entering our facility, setting the tone for a positive and seamless healthcare experience. You will play a critical role in ensuring patients are welcomed, informed, and efficiently guided through the check-in and visit process. This position is ideal for someone personable, highly organized, detail-oriented, and thrives in a fast-paced, patient-facing environment.

• Patient Reception & Check-In: Warmly greet all patients upon arrival, creating a welcoming and professional first impression. Check in patients using Aizer's EMR System (eClinicalWorks), updating visit status and changing patient status to green to signify arrival. Verify patient identification and appointment details, ensuring accuracy in the EMR system. Collect and update any necessary patient documentation, insurance details, or forms.
• Patient Flow Management: Direct patients to the appropriate department, provider, or waiting area based on their visit type and scheduled services. Proactively monitor patient wait times and communicate with clinical staff to minimize delays. Anticipate and resolve flow disruptions, escalating issues to the appropriate personnel when needed.
• Kiosk & Technology Oversight: Manage and maintain the functionality of self-service check-in kiosks and display screens. Assist patients with navigating the kiosk system, troubleshooting technical issues, and ensuring accurate information input. Monitor and report any recurring technical issues to the appropriate IT or operations team.
• Lobby Experience & Environmental Oversight: Maintain a clean, organized, and calming reception area that reflects Aizer's standards of care and professionalism. Monitor lobby activity to ensure patients are directed appropriately and that the space remains welcoming and comfortable. Refill literature, sanitizing stations, and other lobby materials as needed.
• Patient Communication: Respond to patient questions and concerns in a professional, clear, and compassionate mannerwhether in person, by phone, or via internal systems. Provide accurate information about wait times, appointment procedures, or directions within the facility. Handle sensitive situations (such as delays or scheduling issues) with empathy and solution-oriented thinking.
• Provider & Staff Collaboration: Maintain real-time communication with medical assistants, nurses, and providers to coordinate patient movement and alert them of arrivals or schedule changes. Serve as a liaison between the front desk and clinical teams to promote efficiency and teamwork throughout the patient journey.

Minimum Qualifications:

• Personable: A friendly and approachable demeanor with excellent interpersonal skills. Anticipates patient needs and addresses them efficiently.
• Organized: Ability to manage multiple tasks and maintain a smooth workflow in a busy environment. Ensures accuracy in patient status.
• Tech-Savvy: Comfortable using electronic systems such as electronic health systems and managing check-in kiosks.
• Calm Under Pressure: Maintains composure in a fast-paced environment and ensures that patients feel supported and heard.
• Team-Oriented: Works collaboratively to ensure a positive patient experience.

Preferred Qualifications:

• Prior experience in healthcare, front desk, or customer service role preferred

Pay and Benefits:

• $20 per hour
• Comprehensive benefits package including Medical, Dental, and Vision Insurance.
• Generous Paid Time Off and Sick Time, ensuring you have the flexibility to recharge and rejuvenate.
• 8 Paid Holidays.
• 403(b) Retirement Plan, setting you up for a secure future.
• Short-term and Long-term disability.
• Life/Accidental Death and Dismemberment Insurance.