ServiceNow Administrator

The company is looking for a skilled ServiceNow Administrator to support and enhance our enterprise ServiceNow platform in a hybrid role based in Charlotte, North Carolina. This position requires three days per week onsite and will be responsible for administering, configuring, and maintaining the ServiceNow platform while ensuring system stability, performance, and user satisfaction. The ideal candidate will have experience managing platform upgrades, user administration, workflows, catalog items, forms, integrations, reporting, and system security. Experience supporting ITSM and other ServiceNow modules, troubleshooting production issues, implementing enhancements, and collaborating with developers and business stakeholders is essential. Candidates should have a strong understanding of ServiceNow administration best practices, excellent problem-solving skills, and experience working in enterprise environments. ServiceNow certifications are preferred, along with the ability to support multiple business units and drive continuous platform improvements.