Sales Associate

Job Description

Job Description

We are seeking a Sales Associate to join our team! 

The Sales Associate role assists in running all “front of house” fitness studio operations, with a strong focus on premium customer service as well as exceeding sales expectations. Ideal candidate has strong customer service skills and a few years sales experience, ideally in the fitness industry. The Sales Associate is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, retail and concession sales, maximizing workout traffic, and maintaining premium customer service levels.

JOB DUTIES INCLUDE :

• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio
• Maintains accurate records using established OTF sales systems
• Conducts telephone inquiries/follow up calls/customer care calls
• Leads OTF studio previews with prospects and/or fitness program holders
• Accurately follow the daily studio cleaning checklist ( pre/during/post ) shift activities
• Must be able to participate in 2 OTF scheduled workouts per week
• Maintains an organized and clean lobby/front desk area
• Responsible for processing accurate cash and credit card transactions
• Follow up and follow through activities with all prospective clients
• Must prospect outside the studio for at least 1 hour per shift
• Responds immediately to member requests, inquiries and concerns
• Proper onboarding all OTF clients through the use of Client Intake Forms and FP Agreements
• Works closely with Fitness Team to ensure that processes are fulfilled
• Responsible for attending and participating in all relative OTF training programs
• Establishes and maintains an effective referral program
• Required to attend two monthly team meetings

JOB QUALIFICATIONS :

• Excellent customer service skills - Previous sales experience with strong sales skills (experience working in a sales quota bearing structure highly preferred) - Solid verbal and written communication skills required - Able to multi-task and excel in a busy environment. - Highly functional computer skills required – MS Office basic programs (Word, Excel), Internet, Basic computer program software use - Health & Fitness minded people strongly preferred
• Ability to work and function in an ORANGE TEAM environment (Orange is more than a just a color, it’s an attitude)
• Flexible to work day, evening and/or weekend hours as needed
• High school diploma required