Vice President of HOA Operations

Job Description

Job Description

Vice President of HOA Operations

Community Association Management (CAM) | Pleasanton, California (East Bay) | Hybrid | Full-Time

Full-time in Pleasanton, CA (East Bay). Standard office hours are 8:30 a.m. to 5:00 p.m., with one work-from-home day per week after training. Occasional travel, community visits, evening meetings, or other after-hours commitments may be needed. Relocation assistance may be considered.

CAM is hiring a Vice President of HOA Operations to lead the day-to-day work of the Community Management team. Reporting directly to the President, you'll oversee Supervisory Community Managers and improve how the team serves boards and communities as CAM grows.

The role focuses on leading people and improving operations, with temporary community coverage during staffing gaps. It offers the opportunity to take on broader operational leadership over time.

$110,000 to $130,000 annually

• Medical, dental, and vision coverage
• 401(k) and paid time off
• Tuition reimbursement
• Employer-paid life insurance and AD&D, short-term disability, and mental health resources

Company-provided laptop and reimbursement for eligible phone and business mileage expenses.

Set operating priorities with the President and translate them into clear responsibilities, practical procedures, and measurable goals.

Make decisions about staffing and operating changes as needs shift. Remove obstacles that slow the team down and coordinate coverage when vacancies disrupt service.

Lead Supervisory Community Managers and oversee hiring, staffing, performance management, and employee development across Community Management.

Coach supervisors on developing their managers, addressing performance issues, and handling difficult conversations. Improve onboarding so employees understand their responsibilities and receive consistent guidance.

Build scorecards and reporting that show where service, staffing, or productivity needs attention. Use those findings to prioritize improvements and evaluate whether changes are working.

Assign clear ownership for implementation and review results with the leaders responsible for the work.

Support supervisors and managers in resolving escalated issues and strengthening relationships with HOA boards.

Identify patterns in board feedback and service issues, then use what you learn to improve how the team communicates and responds.

• Experience leading managers or supervisors, including coaching leaders and addressing team performance.
• A record of improving operations in a service business, with examples of changes you led and the results they produced.
• Strong analytical and operational judgment, including the ability to identify patterns, weigh tradeoffs, and make timely decisions with incomplete information.
• Ability to communicate effectively with employees, executives, and clients and translate priorities into clear expectations.

• HOA management or HOA operations experience is strongly preferred.
• Experience overseeing 25 or more direct and indirect reports.
• Experience developing or improving KPIs, scorecards, or operational reporting and using data to guide staffing, capacity, productivity, or client service decisions.
• Experience leading multiple teams or implementing operational changes in a growing service business with recurring client relationships.
• Relevant degree or industry credentials.

Supervisors resolve more day-to-day issues within their teams. The President can see where executive attention is needed, and communities receive consistent service through staffing changes. Recurring issues lead to improvements the team can put into practice.

You set direction when the path is still taking shape. You make decisions promptly, explain your reasoning directly, and give supervisors room to act. You listen to the people doing the work, build support for changes, and adjust when results show a different approach is needed.

CAM serves community associations across the East and South Bay. We help boards govern their communities, plan for long-term needs, and maintain property values. The VP will work closely with the President to develop leaders and shape how CAM supports its employees and clients as it grows.