Technical Support Analyst

Job Description

Job Description

Technical Support Analyst
*This is an on-site role.
*This role is part-time, 3 days a week (24 hours).

Responsibilities:

• Assessing maintaining supporting districts technology: including hardware software systems upcoming technology initiatives.
• Ensures reliable operations, provides technical assistance, supports planning, and execution of technology-related projects.
• Evaluate district needs for hardware software systems and upcoming technology projects.
• Track current and future initiatives issues concerns and action items.
• Technical Support Troubleshooting
• Provide technical assistance for applications hardware and system-related issues.
• Maintain analyze troubleshoot and repair computer systems hardware and peripherals.
• Coach staff through troubleshooting computers hardware phones mobile devices asset inventory tools and software issues.
• Systems Maintenance Documentation
• Document maintain upgrade or replace hardware and software systems.
• Maintain accurate district asset inventory records.
• Procurement Security
• Review and recommend procurement of information technology equipment.
• Maintain required security controls over software and related systems.
• User Support Technology Guidance
• Advise users on available technologies that support business needs.
• Communicate user needs to the IT Operations Center or VITA for additional guidance or solutions.
• Issue Escalation
• Escalate urgent issues and outages to the IT Operations Center Information Security Office and VITA as appropriate.

Required Skills/Knowledge/Experience:

• Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management, Required 1 Years
• General knowledge of MS 365 applications: including WORD, PowerPoint, Excel, Outlook, SharePoint, Teams, Required 1 Years
• Experience leading meetings, configuring audio equipment, Required 1 Years
• Experience troubleshooting hardware and software-hands on or from a service desk, R equired 1 Years
• Experience creating professional communications to users, Required 1 Years
• Demonstrated success in managing and prioritizing work, Required 1 Years
• Must have basic understanding of writing technical processes and instructions to simply processes for user., Required 1 Years
• Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed, Required 1 Years
• Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting., Required 1 Years
• Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues, Required 1 Years
• Experience working on PC Refresh projects with one or more Executive Branch agencies within the Commonwealth of Virginia, Required 1 Years
• Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh, Required 1 Years
• Must demonstrated success working as a team member and collaborating to achieve objectives., Required 1 Years
• Demonstrated experience planning, executing, supporting full office relocations, including structured cabling, network wiring, equipment setup, Highly desired 1 Years
• Excellent project management skills and ability to manage multiple priorities, Highly desired 1 Years

Additional Experience Preferred

• Experience supporting office relocations including server moves and telephone setup.
• Experience initiating or supporting Electronic Health Records (EHR) implementation.

Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!

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