Field Engineer

Job Description

Job Description

Field Service Engineer

Shift: Standard Day Shift (Varies during travel and field service projects)

Salary: $75,000 to $100,000 per year

Who We Are

We are an established, growing North American industrial equipment and machinery distributor. Supported by a specialized international manufacturing partner, our US operations serve clients across North America with high-quality machinery and dedicated technical service. We are expanding our team to meet growing customer demand and better support our active field operations.

Field Service Engineer Role

The Field Service Engineer is responsible for providing high-level mechanical, electrical, and technical support through on-site equipment installation, maintenance, troubleshooting, and remote customer support for advanced CNC machinery and automated processing lines.

Responsibilities

• Perform on-site installation, service, and maintenance on customer 3, 4, and 5-axis CNC machinery across North America
• Diagnose and resolve complex mechanical, electrical, pneumatic, and proprietary control/CAM software issues on client equipment
• Travel between 70% to 75% of the time, with assignments ranging from single-day visits to multi-week projects
• Provide remote technical support via phone, email, and computer remote access when in the shop
• Utilize Salesforce ticketing systems to log, track, and manage customer service requests
• Perform mechanical and electrical repairs including motors, ball screws, bearings, spindles, and drive systems
• Set up and move machinery using forklifts within the local shop facility as needed
• Collaborate with domestic and international service teams to troubleshoot challenging technical issues

Reporting Relationships

• Reports To: Field Service Manager / Technical Service Management

About You

• REQUIRED:  Proven experience servicing, maintaining, and troubleshooting/diagnosing multi-axis CNC machinery or similar automated industrial machinery (Candidates without hands-on CNC equipment experience will not be considered)
• Possess strong foundational skills in mechanical, electrical, pneumatic, and industrial control troubleshooting
• Willing and able to travel 70% to 75%+ throughout North America (US and Canada)
• Hold a valid driver's license with a clean driving record (No DUIs due to travel and vehicle rental requirements)
• Maintain a valid passport or ability to obtain one for international travel into Canada
• Demonstrate proficiency with standard software tools such as Microsoft Outlook, Word, and Excel
• Possess CAD/CAM software exposure, PC-based CNC control familiarity, or the ability to learn proprietary machine software
• Display a strong work ethic, adaptability, and a team-oriented mindset

Next Steps

If you are a driven problem solver with strong hands-on technical skills and a willingness to travel, we would like to hear from you!

Additional Information

• Travel Benefits: Includes an $80/day meal per diem, company-covered hotels, direct-billed rental cars, and full retention of all travel/airline loyalty points.
• Pre-Employment Screening: Candidates must complete a standard background check and drug screen upon hire.

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