Customer Service - Logistics Specialist

Job Description

Job Description

Logistics Specialist / Dispatcher | $18–$21/hr. | 1st & 2nd Shift | Medina, OH

What Matters Most

• Competitive pay of $18.00–$21.00 per hour , based on experience
• Schedule: 1st Shift and 2nd Shift opportunities available
• Location: Medina, Ohio
• Opportunity to build experience in logistics, transportation coordination, dispatch, and customer service
• Weekly pay with direct deposit or pay card
• When you work through The Reserves Network, you are eligible to enroll in dental, vision and medical insurance as well as 401(k), direct deposit and the referral bonus program

Job Description

A well-established employer is seeking dependable and organized  Logistics Specialists / Dispatchers to support daily transportation and customer service operations. In this role, you will coordinate shipments, communicate with drivers and customers, track deliveries, and help keep transportation schedules on track. You will also maintain accurate shipping records and assist with resolving delivery or scheduling issues. This position is ideal for someone with strong communication, computer, and organizational skills who enjoys working in a fast-paced environment.

Responsibilities:

• Coordinate daily pickups, deliveries, transportation schedules, and driver dispatch activities
• Monitor shipments, track driver activity, and communicate delivery updates, delays, or schedule changes
• Provide professional customer service by phone and email while resolving shipping and delivery-related concerns
• Enter and maintain accurate shipment, order, customer, and delivery information in company systems
• Prepare shipping documents, bills of lading, delivery records, and other transportation paperwork while coordinating with warehouse and operations teams

Qualifications and Requirements:

• Previous experience in logistics, dispatching, transportation, customer service, or shipping/receiving preferred
• Strong customer service, verbal communication, and professional email skills
• Strong computer and data-entry skills; Microsoft Office experience preferred
• Ability to multitask, prioritize responsibilities, and stay organized in a fast-paced environment
• Strong attention to detail, problem-solving skills, and ability to respond professionally to changing schedules or delivery issues
• Dependable and team-oriented with the ability to work independently when needed

Benefits and Perks:

• Competitive pay of $18.00–$21.00 per hour , based on experience
• Medical, dental, and vision insurance eligibility
• 401(k)
• Weekly pay with direct deposit or pay card
• Referral bonus program
• Training and opportunities to grow your logistics and transportation experience

Your New Organization:

Join an established transportation and logistics operation focused on dependable service, accurate communication, and on-time deliveries. You will work alongside drivers, warehouse personnel, and operations professionals in a fast-paced, team-oriented environment where organization and customer service are valued.

Your Career Partner:

The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.

The base pay range for this position is $18.00–$21.00 per hour , excluding benefits, bonuses, or other compensation. Your final compensation will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future growth.