Operations Manager

Job Title

Assign, direct, and review all operations in the Alexandria Division. Responsible for the quality and quantity of work performed by the operations employees of the divisional office.

Direct operations supervisor and courtroom deputy staff, which includes but is not limited to providing leadership, assistance, guidance, and serving as back up to direct reports, including the management of their staff, as necessary.

Develop and assure implementation of operational policies and procedures, including the use of change management and quality control techniques. Organize work processes to optimize the use of time and resources, ensuring results meet expectations. Develop short-term and long-range workforce plans.

Establish and coordinate work schedules and make reassignments and adjustments as necessary. Manage the hiring of staff and recommendations made on personnel actions. Conduct performance evaluations. Ensure employees receive process and procedural systems training, including initial, updated, or remedial training.

Work collaboratively with clerk's office management team regarding operations district-wide. Provide advice on complex matters to staff, supervisors, management, and judges. Communicate clearly and effectively, both orally and in writing, to explain complex operational matters and concepts to individuals and groups with varying experience and backgrounds.

Coordinate coverage by official and contract court reporters, process and maintain leave records for official court reporters, and review and certify reports for official court reporters. Process and maintain leave records for staff attorneys.

Prepare or coordinate preparation of monthly statistical reports on the activities of the division and special reports as required by the Court and/or Administrative Office.

Maintain contact with the bar on court procedures and practices. Work with judges, magistrate judges, and chambers staff, and other units such as the Probation Office, the Bankruptcy Court, the U.S. Attorney's Office, and the U.S. Marshal Service. Arrange and conduct courthouse tours as needed.

Performs other related duties as assigned.

The successful candidate will be a people-oriented professional who is responsible, friendly, organized and has the following:

The ability to communicate effectively (orally and in writing), exercising good judgment and tact;

The ability and sincere desire to meet the public in a professional and courteous manner, work harmoniously with others in a team-based organization, and handle confidential matters professionally;

The ability to multitask, meet stringent deadlines, and be detail-oriented; and,

The ability to think critically and apply emotional intelligence in all situations.