ENTRY LEVEL - Junior POS Support Technician - Night/Weekend Work

Job Description

Job Description

Position Overview

We are seeking reliable and customer-focused Junior POS Support Technicians to join our team for a recurring event-based assignment throughout August. This role provides onsite technical support for Point-of-Sale (POS) systems and related equipment during live events, helping ensure uninterrupted operations and a positive customer experience.

 

This is a W-2 position with scheduled event shifts. Candidates must be available to work multiple event dates and be comfortable providing hands-on technical support in fast-paced retail, stadium, arena, or entertainment environments.

 

Schedule

• Multiple event dates throughout July & August (LISTED BELOW - PLEASE REVIEW)
• Required onsite arrival time: 5:00 PM
• Shift duration typically runs through 10:00 PM
• Technicians may be required to remain onsite beyond scheduled end times if additional support is needed

 

Responsibilities

• Provide onsite support for POS systems and peripherals during events
• Troubleshoot and resolve issues with cash registers, POS terminals, payment devices, receipt printers, and barcode scanners
• Replace and swap malfunctioning POS equipment as needed
• Verify proper operation and network connectivity of replacement equipment
• Assist with basic cabling, device setup, and peripheral connections
• Perform functionality testing following repairs or equipment swaps
• Document work performed, including asset information, serial numbers, and troubleshooting activities
• Provide status updates to project managers and remote support teams
• Escalate complex issues requiring advanced technical assistance
• Maintain a professional presence while supporting end users and event staff

 

Qualifications

• Basic computer hardware and troubleshooting experience
• Familiarity with POS systems, cash registers, payment terminals, and retail technology preferred
• Strong problem-solving skills and attention to detail
• Ability to follow documented procedures and remote guidance
• Excellent communication and customer service skills
• Ability to work independently in a fast-paced environment

 

Preferred Experience

• Desktop Support
• Field Service Technician
• POS Support
• Retail Technology Support
• Help Desk or End User Support
• Hardware Installation and Replacement

 

Required Equipment

• Standard hand tools (screwdrivers, pliers, etc.)
• Smartphone capable of taking and uploading photos
• Laptop preferred but not required

 

Success Measures

• Timely resolution of POS hardware issues
• Successful replacement and testing of malfunctioning equipment
• Accurate documentation and completion notes
• Minimal disruption to event operations
• Professional communication with customers, staff, and support teams

 

Additional Information

Training and remote support will be provided. This position is ideal for entry-level technicians looking to gain hands-on experience supporting POS systems, retail technology, and event operations while working alongside experienced technical support teams.

 

Date Event

Jul 27

Reds vs. Cleveland Guardians

Jul 28

Reds vs. Cleveland Guardians

Jul 29

Reds vs. Cleveland Guardians

Jul 30

Reds vs. Pittsburgh Pirates

Jul 31

Reds vs. Pittsburgh Pirates (Post-Game Concert: Marshmello)

Aug 1

Reds vs. Pittsburgh Pirates

Aug 2

Reds vs. Pittsburgh Pirates

Aug 4

Reds vs. Oakland Athletics

Aug 5

Reds vs. Oakland Athletics

Aug 6

Reds vs. Oakland Athletics

Aug 14

Reds vs. Miami Marlins (Post-Game Concert: Rick Ross)

Aug 15

Reds vs. Miami Marlins

Aug 16

Reds vs. Miami Marlins

Aug 17

Reds vs. St. Louis Cardinals

Aug 18

Reds vs. St. Louis Cardinals

Aug 19

Reds vs. St. Louis Cardinals

Aug 20

Reds vs. St. Louis Cardinals

Aug 31

Reds vs. San Diego Padres

Company Description

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.

WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

Company Description

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.\r\n\r\nWHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.