Customer Support Specialist (AP1) - SE Region

Location Athens BSVI/BVR – 86 Columbus Road, Athens, Ohio 45701 Customer Support Specialist (CSS) Position Overview Are you an experienced administrative professional eager to start a rewarding career in public service? Join Opportunities for Ohioans with Disabilities (OOD) as a Customer Support Specialist, where you will support our Vocational Rehabilitation (VR) professionals. Your responsibilities may include greeting customers in the reception area, answering phones, fielding general questions, and routing calls. You may also provide information about vocational rehabilitation services, maintain office calendars for client meeting rooms, conference rooms, and state vehicles, and handle general administrative duties such as processing mail, creating packets, and maintaining office supplies. If you are ready to make a positive impact and support our mission, we would love to hear from you! Customer Support Specialist Duties Provide coverage for the office phone and front desk by responding to routine inquiries from participants with disabilities and/or the public as well as maintaining the sign in/out sheets and greeting guests. Process, distribute, scan, and upload incoming mail as well as print and process outgoing mail. Support staff by composing correspondence, sending letters, requesting medical records, and assisting participants in signing documents using technology. Complete data entry, and schedule intake meetings for people with disabilities applying for OOD services. Provide ongoing case service and programmatic support through correspondence, follow‑up and reminder phone calls, supporting OOD Hiring Events, running reports, and more. A Successful Customer Support Specialist Delivers excellent customer service. Is time‑efficient, organized, and quality‑driven. Has the ability to multi‑task. Displays excellent communication skills. Works well in a team environment. Effectively utilizes office technology and tools. Entry Requirements Minimum qualifications: 1 year training or 1 year experience in secretarial science or business office applications, or equivalent education and/or experience. Pay Information Starting salary will be step 1, subject to law or union contract requirements. New hires advance to the next step in the range after 6 months and annually thereafter. Cost of living increases apply each year, and additional longevity supplements begin after 5 years. Location Requirements Position availability in the following locations: Athens BSVI/BVR – 86 Columbus Road, Athens, Ohio 45701 Columbus BSVI/BVR – 150 East Campus View Boulevard, Suite 100, Columbus, Ohio 43235 This position is required to be in office 5 days a week. Employees must reside at a location that allows for reasonable response time to workplace reporting requirements. Visa Sponsorship Opportunities for Ohioans with Disabilities will not sponsor applicants for work visas. Background Check Successful candidates will undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration; an individual assessment of prior convictions will be made before excluding an applicant from consideration. Agency Overview Opportunities for Ohioans with Disabilities (OOD) empowers Ohioans with disabilities through employment, disability determinations, and independence. Our agency works with partners in businesses, education, and non‑profit organizations to facilitate customized employment plans for Ohioans with disabilities. #J-18808-Ljbffr