RECEPTIONIST/SWITCHBOARD OPERATOR

Receptionist/Switchboard Operator

The City of Carson is now accepting applications for Receptionist/Switchboard Operator positions. This recruitment will remain open until vacancies are filled and may close without notice. Applications will be reviewed weekly.

The ideal candidate must be able to handle a high volume of calls from the public, able to operate a central multi-line telephone switchboard quickly and perform general clerical duties. In addition, the ideal candidate must be willing to engage with the public and direct calls to the appropriate departments. Candidates who have open availability including weekends, is strongly preferred.

Required documents:

• Typing certificate indicating typing speed at 40 words/minute or higher. Must be provided with the application, at the time of submission.

Job summary: Under general supervision, serve as receptionist and central telephone switchboard operator, and performs general clerical work. Provides clerical support to management, supervisory, and/or professional staff.

Essential Duties

These functions are representative and may not be present in all positions in the class. Management reserves the right to add, modify, change or rescind related duties and work assignments.

1. Acts as general receptionist for the Community Center.
2. Provides information to the general public.
3. Directs visitors to appropriate departments.
4. Operates central telephone switchboard.
5. Forwards calls to appropriate City staff.
6. Performs general clerical duties of typing, filing, receiving and processing mail.
7. Searches records and files for readily identified information.
8. Operates standard office machines.

Qualifications

A typical way to obtain the requisite qualifications to perform the duties of this class is as follows: Education and Experience: Completion of formal education sufficient to ensure the ability to read, write and perform arithmetic calculations at the level required for successful job performance and some experience performing general clerical work. Knowledge of:

• Basic office practices and procedures, correct English usage and arithmetic.

Skill and Ability to:

• Type at a speed of no less than 40 words per minutes from clear copy.
• Learn assigned office tasks.
• Learn the operation of standard office machines including telephone switchboard and computer.
• Learn receptionist and telephone techniques.
• Use correct English.
• Perform arithmetic computations.
• Understand and carry out oral and written directions.
• Index and alphabetize accurately.
• Meet approved minimal physical and medical standards.
• Establish and maintain effective working relationships and deal tactful with the public.

License and Certificate: Applicants must submit original certification of the ability to type at a rate of at least 40 net wpm with application.

Working Conditions

Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. Positions in this class normally:

• Require vision (which may be corrected) to read small print.
• Require mobility of arms to reach and dexterity of hands to grasp and manipulate small objects. Lower body mobility may not be required.
• Perform lifting, pushing and/or pulling which does not exceed 50 pounds and is an infrequent aspect of the job.
• Perform work which is primarily sedentary and is subject to inside environmental conditions.
• May be required to work at a video display terminal for prolonged periods.

Recruitment Process: This recruitment will remain open on a continuous basis until all positions are filled. To be considered, please submit an online application. Applications will be evaluation for the depth and breadth of experience, as well as the level and relevance of education. The most qualified candidates will be invited to continue in the selection process, which will include the following components:

• Supplemental Questionnaire, no weight
• SME review, no weight
• Selection Interview, weighted at 100%

The Human Resources Department reserves the right to adjust, modify, delete and/or change the above exam types and/or weights. Supplemental questionnaires are used to evaluate applicant's indicated abilities with the ideal candidate profile. The Human Resources Department reserves the right to invite those amongst the highest scoring to the next phase of the recruitment.

NOTE: Applications will be reviewed as they are received, and qualifying candidates will be interviewed and considered for employment on a "first come-first served" basis. Candidates interested in these positions are encouraged to apply as soon as possible.

Appointment:

Any offer of employment, or acceptance of an employment offer, is contingent upon passing pre-employment physical, background check and other required tests. All new employees are required to take a loyalty oath.

Other Information:

The City of Carson is an Equal Opportunity Employer, dedicated to fostering a diverse and inclusive workplace. We believe in the strength that comes from different perspectives and experiences, and we are committed to building a workforce that reflects the vibrant diversity of our community. This commitment is embraced at all levels of our organization, from our management staff to our policymakers. We partner with our staff and community organizations to ensure our policies and practices remain transparent and equitable. As part of this commitment, we regularly publish updated demographic information on our workforce, including data on diversity and pay equity by race and gender. In accordance with the California Fair Chance Act, the City of Carson will consider all qualified applicants, including those with a criminal history. Applicants are not required to disclose their criminal history or undergo a background check until receiving a conditional job offer. If any concerns arise from a background check, and the conviction is directly related to the role, applicants will have the opportunity to provide context, present mitigating evidence, or dispute the report's accuracy. For more information about the Fair Chance Act, please visit The City of Carson intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990. If you need a special accommodation during the recruitment process or would like this information in an alternative format, please contact Human Resources at View phone number on click.appcast.io.