Call Center Rep - Spanish Bilingual Preferred

divh2Call Center Rep - Spanish Bilingual Preferred/h2pJob Type: Full-Time/ppExemption Type: Non-Exempt/ppWage Amount: $19.50 hourly minimum/ppJoin a wonderful team and work for an growing organization with a one-team spirit and where every voice matters!/ppAll Contact Center Consultants are eligible for incentives of up to $400 per month. The incentives will be payable so long as the Contact Center Consultant is employed by A+ Federal Credit Union in the Contact Center on the payment dates referenced above. The incentives are subject to required and authorized taxes, withholdings and deductions./pp(Work from home eligibility after six months with Meets Standard Performance Manager Approval.)/ppAre you ready for something new?/ppOur Contact Center Consultants are the first responders for the Credit Union and work together in a One-Team Many-Voices environment. Through communication, training, and continued learning/development, you will be able to assist members with questions associated with many areas of the organization. Many of our consultants move on to become supervisors and/or work in other areas of our credit union. Its a wonderful place to build a solid understanding of our organization and to serve our membership!/ppJoin our team of professionals who are ready to assist, guide, and educate members to enhance their overall financial well-being. This is a great way to start your financial services career!/ppWage Amount/pp$19.00/hr +$1.00/hr Call Volume Premium + Potential $2,400 Annual Incentive Bonus + Potential 4% Annual Company Bonus/ppApply today to be the voice of A+ Federal Credit Union!/ppEssential Functions for Level I/pulliAnswer all incoming calls within the established ring time goal/liliEnsure proper identification of members using Security PINs or approved security questions prior to releasing information or conducting transactions/liliStaying apprised of any phone, check or debit card scams to identify potential loss or fraud on every call/liliUse pleasant, professional voice, and good listening skills to enhance service/liliAssist members with loan inquires, which may include, payoff request, rate information, processing payments, establishing automatic transfers and payment history details/liliEducate/advise members on questions relating to accounts, rate information, product or service requests, and/or error resolutions after completing any necessary research/liliPromote and maintain quality internal service at all times in order to cultivate relationships with departments and branches to develop a team atmosphere within the Credit Union/liliAttain and maintain knowledge of all credit union products and services/liliInform existing and prospective members of current promotions and new or updated products/services/liliUtilize online account opening system to open various types of accounts for members, offering products/services in order to increase services per retail household/liliAnswer questions regarding cleared items, direct deposits, and various types of transactions on accounts/liliPlace applicable types of stop payments following appropriate procedures/liliBe knowledgeable of regulation requirements as applicable to debit card holds, pending transaction processes, opting members in and out. Ability to explain requirements to the members/liliAssist members with trouble shooting and resolving issues by accessing members online activity and resetting or unlocking logins/liliPrepare and submit all wire transfer requests following appropriate procedures/liliUse DocuSign system to securely send appropriate requested documents to members for completion/liliUse internal software to review and create copies of cleared items as requested/liliHandle adjustments to credit union Member Rewards program/liliAnswer inquiries regarding funds availability/check holds and releasing holds within approved limits/liliHandle debit card requests for ordering, blocking, and travel notifications/liliMake fee reversal decisions within approved limits/liliExpected to reach and maintain a minimum of 75% success in established sales goal referrals and 80% success in quality assurance monitoring/liliComplete required assignments for Level I/liliPerform other duties as required or assigned/li/ulpMiscellaneous/pulliSchedule and conduct monthly individual dialogs with Manager/liliAssist with department projects, as assigned/liliParticipate in outside credit union sponsored activities and community/education events to increase credit union awareness/liliPerform other duties as required or assigned./li/ulpJob Requirements/ppEducation and Experience/pulliHigh school diploma or GED equivalent/liliMinimum of six months financial institution experience or equivalent call center experience preferred/li/ulpKnowledge, Skills Abilities/pulliSkilled use of phone system, computer, and all related software./liliBasic math/accounting skills, excellent verbal and written communication skills, research, problem solving skills and dealing with potential conflict./liliAbility to work independently and as part of a team, with flexibility to adapt to change/liliProblem solving skills, including dealing with potential conflict/liliBilingual Spanish preferred/li/ulpDesirable Traits/pulliPleasant and professional appearance/liliPleasant speaking voice/liliGood listening skills/liliEnjoys working with public using courteous professional approach./liliAble to work flexible hours including Saturdays/liliDependable/liliIndependent worker/liliStrong ability to multi-task/liliOrganizer and planner/liliPossess decision-making abilities./liliVersatile in all aspects of the CU/li/ulpPhysical Functions/pulliMust have the ability/stamina to work at least 40 hours a week/liliWill frequently reach, feel, bend, stoop, carry, finely manipulate and key in data/liliMust be able to communicate heavily through telephone, e-mail and in-person communications/liliMust be able to engage in problem-solving skills to help identify and solve potential issues in the field/li/ulpTypes of Decisions requiring supervisory approval: Any situation outside A+FCU policy or procedures./p/div