Justice Program Associate - Entry or Senior

Introduction Are you a detail-oriented, team-focused professional who excels at providing high-quality customer service in a fast-paced, dynamic environment? If so, the Wisconsin Department of Justice (DOJ) has the right opportunity for you! The DOJ protects the public and ensures justice is done. Click here to learn more about DOJ. The DOJ, Division of Law Enforcement Services (DLES), Crime Information Bureau is currently seeking a talented professional to serve as a Justice Program Associate Entry or Senior role. The CIB manages four statewide programs: Transaction Information for the Management of Enforcement (TIME) System, state criminal history repository, Handgun Hotline, and concealed carry licenses and certifications. The Justice Program Associate-Entry or Senior level position will serve in CIB’s Firearms Unit. Position Summary This position will be headquartered at the Risser Justice Center, 17 West Main Street, Madison. Justice Program Associate – Entry Level This is the entry level for work involving the routine processing of criminal history information related to the CCW and HGH programs for the Division of Law Enforcement Services Crime Information Bureau (CIB) Firearms Unit. At this level the incumbent receives training to develop skills to apply state and federal laws, rules, regulations, administrative code, and standards required to perform specialized reviews for the issuance of licenses and certification cards to carry concealed weapons and approval of firearm purchases. This position assists other experienced staff or a supervisor; performs routine administrative tasks and provides customer service for routine background checks. This position works under close supervision. Justice Program Associate – Senior Level Under general supervision of the Justice Program Supervisor, the senior level provides the full range of criminal background activities related to the CCW and HGH programs. Duties include independently applying state and federal laws, rules, regulations, administrative code and standards required to perform the full range of specialized reviews for issuance of licenses and certification cards to carry concealed weapons, approval of firearm purchases, and management of criminal history records. At this level the incumbent processes approval, denials, and appeals; provides guidance to entry level associates; and provides customer service for routine and complex background checks and may act as a key resource for other justice program staff. Salary Information Justice Program Associate – Entry level is in pay schedule 02, pay range 11. Starting base wage $22.31/hour. Justice Program Associate – Senior level is in pay schedule 02, pay range 12. Starting base wage $24.12/hour. The starting level will be determined by the candidate’s qualifications at time of hire. Pay for current or former state employees will follow provisions of the State of Wisconsin Compensation Plan effective at time of hire. A 12-month probationary period may be required. Benefits Generous paid time off, including at least 3 1/2 weeks of vacation/personal time, and nine paid holidays. Sick time that rolls over each year with no cap and may be used to pay for healthcare premiums in retirement. Affordable health insurance, dental, vision, life, and more. Top‑notch retirement program and optional tax‑advantaged 457 retirement savings plan. Well Wisconsin program, offering wellness tools and rewards to employees and spouses. Job Details This position starts on the first shift from 8:30 AM to 5:30 PM until training is completed. Then it transitions to the second shift from 12:30 PM to 9:00 PM with a weekend rotation every third week. This position works in‑person at the headquarters, with the possibility to work remotely up to 20% after training and probation. High‑speed internet access will be required for remote work. Travel to the headquarters is not eligible for travel reimbursement. The Department of Justice does not sponsor work visas. All persons hired must verify identity and eligibility to work in the United States and complete the required Employment Eligibility Form I‑9. Applicants must be free of Brady or Giglio disclosure obligations for testimony in court. Qualifications Please clearly address the following in your resume and/or letter of qualifications: Providing customer service by responding to complex questions and/or problem‑solving issues in a variety of formats (i.e., over the phone, email, and/or written correspondence). Performing various administrative activities including but not limited to usage of modern office equipment, maintaining information files, and processing paperwork and/or application materials. Using Microsoft Suite products and other computer software to perform tasks (e.g., document creation, data entry, database management). In addition to the minimum qualifications, a well‑qualified applicant will also have professional experience in any of the following: Working in the TIME system, Federal, and Wisconsin Consolidated Criminal History database. Applying state, local, federal laws and regulations as it pertains to criminal background information database. Providing customer service and account maintenance to online account users. Interpreting, applying, and communicating rules, statutes, policies, and/or procedures to various audiences. How To Apply The steps to apply online are quick and easy. Your application materials, including your resume and letter of qualifications, are used during our evaluation process to determine your eligibility for further consideration. It is critically important that your application materials clearly describe your experience related to the stated job qualifications. Be advised that there will be no opportunity to change your application materials once you have clicked “Submit.” Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline. The Wisconsin Department of Justice is committed to providing opportunities to all applicants from all backgrounds. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service‑connected disability. Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. If you have any questions, contact the DOJ recruiter email at View email address on click.appcast.io. For general wisc.jobs user information and technical assistance, see the wisc.jobs Frequently Asked Questions page. Deadline to Apply The deadline to apply for this job announcement is June 9, 2026, at 11:59pm . #J-18808-Ljbffr