Director of Human Resources

Welcome to ONE!

While were headquartered in sunny Arizona, weve always got travel on our minds. Were in the business of creating transformational technology and business solutions using our decades of expertise creating unique travel programs and products combined with next generation technology.

We are seeking a hands-on HR leader who operates as a true generalist with deep expertise in Payroll, Benefits, Employee Relations, and Employment Law . This role is not advisory-only, the ideal candidate will be actively involved in execution, ensuring accuracy, compliance, and consistency across all HR functions. The ideal candidate brings a practical, solutions-oriented approach and is comfortable working in a fast-paced, high-volume environment, supporting both employees and leadership with sound judgment and operational discipline.

Key Responsibilities

HR Operations & Systems

• Optimize HRIS globally, ensuring data integrity, reporting accuracy, and process efficiency
• Partner with Payroll to ensure accurate, timely processing; resolve discrepancies and drive continuous improvement
• Lead benefits administration, including vendor management, open enrollment, and employee education
• Continuously improve new hire onboarding, ensuring a seamless, compliant, and engaging experience from pre-boarding through ramp-up, with a focus on retention and productivity

Employee Relations

• Act as a trusted advisor to Contact Center leaders on employee relations matters, including investigations, performance management, and conflict resolution
• Build a culture of accountability, engagement, and fairness across all levels
• Identify trends in attrition, engagement, and attendance; implement targeted interventions

Contact Center Support

• Support high-volume workforce dynamics (attendance, scheduling, turnover) with practical, scalable solutions
• Partner closely with Operations leadership to align HR strategy with business performance metrics
• Ensure HR policies are applied consistently in a fast-paced, metric-driven environment

Compliance & Risk Management

• Ensure compliance with federal, state, and local employment laws
• Maintain and update HR policies, procedures, and documentation
• Mitigate risk through proactive audits and strong documentation practices
• Design and deliver HR training for managers and employees on key topics such as employee relations, compliance, performance management, and workplace expectations

Leadership

• Lead, coach, and develop the HR team
• Demonstrate proven experience effectively managing and scaling a team in a fast-paced environment
• Translating business needs into actionable HR initiatives
• Drive initiatives that improve retention, performance, and employee experience

Qualifications

• Bachelors degree (BA/BS) required
• 10+ years of progressive HR experience, including leadership roles
• Proven experience supporting a contact center or high-volume workforce
• Strong working knowledge of Payroll processes, HRIS systems (preferably UKG Ready), and Benefits administration
• Demonstrated success handling complex employee relations issues
• Proven track record of effectively managing and developing teams
• Solid understanding of employment law and compliance requirements
• Data-driven mindset with the ability to translate insights into action
• Strong work ethic with a high level of professionalism, executive presence, and credibility

What we offer:

• Exclusive Team Member Travel Discounts
• Affordable Medical Insurance
• 100% Employer Paid Dental and Vision Insurance
• HSA with Company Contribution
• 401(k)
• Basic and Voluntary Life & AD&D
• Pet Benefits
• Covered Parking
• Amazing Culture!

Office Highlights Scottsdale, AZ

• Modern office design
• A fully equipped gym is available to all employees
• Basketball Court Perfect way to take a break and recharge during the day!

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)

*ONE* is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.