Endpoint Technologies Specialist

Job Summary The Endpoint Technologies Specialist delivers first‑ and second‑level technical support for internal users across the organization, supporting Windows workstations, mobile devices, and core corporate technologies. Responsibilities Manage inventory, imaging, deployment, and support of desktop and laptop systems. Document processes and maintain accurate technical documentation. Install, maintain, and support hardware, operating systems, and applications. Participate in maintaining the deployment environment. Assist support queues to identify and resolve technical issues. Assist with equipment moves for users and office locations. Provide support for laptops, tablets, and smartphones. Create, deactivate, and manage Active Directory objects. Assess and help integrate new technologies into production and support environment. Collaborate with the Director of Corporate IT and partner departments. Manage shipping and receiving of all IT equipment. Qualifications & Characteristics Strong problem‑solving skills with the ability to coordinate and implement solutions. Excellent organizational and time‑management abilities; capable of managing multiple tasks simultaneously. Strong analytical skills and effective verbal and written communication. Ability to integrate into team environments and lead projects when needed. Ability to learn new technologies quickly and develop standard operating procedures. Demonstrates resourcefulness and perseverance. Flexibility to work outside standard hours when necessary. A+ certification or 1–2 years of extensive PC hardware experience. Network+ certification or 1–2 years of x86 server hardware experience. 1–2 years of Microsoft Active Directory administration. MTA or MCSA in supported Windows workstation/server technologies. 2–4 years of desktop OS and application support in a mid to large‑sized environment. Strong experience supporting current MS Office applications. Experience documenting build standards and writing end‑user HOW‑TOs. Basic understanding of IP networking. Experience in a 24×7×365 environment is a plus. Experience with storage/retention environments is a plus. Ability to lift and move boxes up to 50 lbs. Ability to work flexible hours as required. Compensation Compensation range: $45,000 to $55,000 USD annually, with potential annual bonus. EEO Statement It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition, Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr