Shelter Manager

JOB TITLE: Shelter Manager DEPARTMENT: Shelter 

REPORTS TO: Program Director BFOQ: Faith-aligned/Christian

STATUS: Non-Exempt PAY RANGE: $29-$32 Per Hour

ORGANIZATION: Bread of Life Mission is a non-denominational, Christian, social services organization, which provides critically needed goods and services to the homeless, poor, and needy of Washington State without regard to race, color, sexual orientation, creed, national origin, or religion. BOLM staff works to bring hope, healing, and recovery to Seattle’s homeless through a Christ-Centered approach, impacting Seattle one life at a time. Every position is essential to fulfill our ministry purpose. BOLM is a faith based 501(c)(3) charitable organization that exists to transform lives in a spiritual environment that is both compassionate and disciplined. 

SUMMARY OF POSITION: 40 hours per week, including one weekend day. Responsible for providing leadership, coordination, and oversight to the BOLM Men’s Shelter in a way that reflects BOLM’s mission, vision, core values, and purposes. The Shelter Manager (SM) will orient and support participants staying at BOLM, assisting with basic needs, ensuring safety, security, and adherence to house guidelines in a grace-filled way. The SM will oversee the front desk and security to ensure a safe environment for participants, including administering drug and breathalyzer tests and supervising all common areas of the mission. The Shelter Manager will reflect personal integrity in attitude and behavior toward guests, volunteers, participants, and staff. The SM will maintain accurate and complete records and logs containing pertinent information, notifying appropriate staff members of situations requiring action or attention. 

DUTIES AND RESPONSIBILITIES: The ideal candidate is one who leads with a servant's heart - willing to get their hands dirty and come alongside their team to ensure success, filling gaps where needed. 

• Communicate a ministry perspective that aligns with a Biblical approach to grace and boundaries. 

• Responsible for the daily operation of the facility and residential programs, ensuring compliance with all oversight entities. 

• Establish effective relationships of trust with residents.

• Understand, articulate and model a perspective that balances the Biblical concepts of grace and justice. 

• Supervise Guest Service Coordinators, Interns, kitchen staff and other support staff to ensure excellence in the services provided at BOLM.

• Scheduling, coaching, and evaluation of departmental staff 

• Utilize computerized tracking (Mission Tracker) for key operational metrics. 

• Maintain all recordkeeping and documentation in a thorough and timely manner; maintain client confidentiality. 

• Participate in open, collaborative communication with other personnel, consulting with Leadership as necessary to ensure compliance with BOLM standards and policies. 

• Work in partnership to support the Program Director and Development Director in achieving overall BOLM goals. 

• Responsible for procuring shelter supplies, placing orders, and ensuring timely delivery, practicing good stewardship in coordination with the Business Manager. 

• Manage kitchen operations to ensure compliance with the health department and food bank. Ensure safe food handling, preparation and healthy meals. 

• Work collaboratively with other BOLM programs to assist in coordination and delivery of services. 

• Responsible for the appearance, organization, and client flow in shelter. 

• Lead Support Groups, Bible Studies and teach Program Classes as assigned.

• Provide crisis intervention, de-escalation and debriefing in situations of conflict, stress, and trauma.

• Work collaboratively with other BOLM management and staff to advance the ministry of BOLM; attend staff meetings and other meetings as requested. 

• Complete monthly report and submit by deadline for compilation of monthly reports. Complete other reporting as directed, ensuring compliance with appropriate regulatory agencies and partner organizations. 

• Conduct relevant assessments of Shelter guests

• Model servant leadership

• Perform other duties as assigned 

CORE COMPETENCIES: 

• Committed, mature Christian with a commitment to and a passion for impacting change in the lives of those struggling with homeless, addiction, and mentally health.

• Able and willing to share in word and action the transforming message of the Gospel. 

• Experience working with the homeless population. 

• Knowledge and understanding of homelessness, addiction, poverty, and mental illness, and trauma informed care 

• Organized, patient, and solution oriented.

• Able to maintain a positive, professional, Christ-like manner with all donors, staff, guests, and volunteers. 

• Must agree with and work towards achieving the goals and objectives of Bread of Life Mission. 

• Agrees with and carries out responsibilities in accordance with the Mission’s policies that are included in Bread of Life Mission Directives, Code of Conduct, Statement of Faith, and Mission Statement. Willingly sign a confidentiality agreement. 

• Able to teach and motivate others – articulate and patient.

• Computer literate – proficient in Word, Excel, internet, and email applications 

• Stewardship mindset, excellent manager of time and resources, detail oriented 

• Reliable, trustworthy, and open to learning new ways of doing things and enhancing existing skill set. 

• Highly ethical, able, and willing to maintain confidentiality. 

• Problem solving and conflict resolution skills. 

• Ability to work effectively within a team.

• Excellent organizational skills and ability to follow through until completion. 

• Ability to work under pressure, handle stressful situations, and maintain flexibility. 

• Good observation skills of the environment and the people within it. 

• Strong management abilities, able to lead a team in creating and sustaining a grace and truth environment.

• Able to train others, providing support and ensure quality service is provided while outcomes/objectives are met. 

• Strong interpersonal skills; able to relate effectively with diverse groups of people, treating all with dignity and respect; able to listen and guide according to biblical principles and individual needs; effectively and practically communicate grace and truth. 

• Knowledge of co-occurring disorder; familiarity with the mental health and substance abuse systems. 

• Valid state driver’s license; driving record acceptable to insurance carriers 

EDUCATION/EXPERIENCE: 

• Associate degree, preferred, in relevant field. 

• Minimum of 5 years related experience with increasing responsibilities. 

• Experience using database management tools. 

• Previous experience working with homeless, addicted, mentally ill, desirable. 

• CPR and First Aid certified 

• Bi-lingual a plus. 

WORKING CONDITIONS/PHYSICAL FACTORS: 

• Requires working with a diverse population, many of whom struggle with homelessness, addiction, and mental illness – Continuously. 

• Requires a sustained level of high energy, stamina, and the ability to move about all of the facilities – frequently. 

• The environment may be odorous due to lack of personal hygiene and intoxication of guests – Frequently. 

• Able to lift up to 50lbs – Occasionally.

• Climbing stairs – Frequently.

• Able to think, read, speak, see, and hear – Continuously. 

• Involved in the collection of urine specimens – occasionally. 

• May be extremely loud at times - occasionally 

• May be exposed to behaviorally aggressive guests - occasionally 

• May be exposed to unsanitary conditions -- occasionally 

• Must be able to work in emergency conditions - occasionally 

REQUIREMENT: 

Bread of Life Mission is a privately funded 501(c)3 Christian ministry. It is the policy of Bread of Life to grant equal opportunities for employment to all qualified persons without regard to age, race, color, national origin, military, gender, genetic characteristic, marital status, unemployment, domestic violence, or any other applicable grounds prohibited by law. Our designated purpose is religious. We consider every position essential in the fulfillment of our ministry and Mission Statement.  As such, each employee must have a relationship with Jesus Christ as their personal Savior and Lord.  All employees must: 

• Be able and willing to share the Gospel and participate in the ministry activities of Bread of Life. 

• Subscribe to Bread of Life’s Statement of Faith and Qualifications for Employment upon hire and continuously while employed. 

• Adhere to the Bread of Life Employee Handbook.