IT Infrastructure Support Technician

IT Infrastructure Support TechnicianMineral Point, WisconsinOnsiteContract$31.8/hr - $31.8/hrIT Infrastructure Support Technician (On-Site) Location: Mineral Point, WI (Supporting Mineral Point, Stoughton, and Janesville Sites) Job Type: Full-Time | Exempt Pay Rate: $31.80/hour Schedule: 100% On-Site Are you a hands-on IT professional who enjoys solving technical challenges, supporting end users, and maintaining critical infrastructure? We're seeking a IT Infrastructure Support Technician to support technology operations across multiple manufacturing facilities. In this highly visible role, you'll be the go-to resource for desktop support, networking, server assistance, and infrastructure reliability, helping ensure seamless operations in a fast-paced production environment. This is an excellent opportunity for someone who thrives in a customer-facing IT role and wants to expand their experience across desktop support, networking, server administration, and manufacturing technology.Responsibilities As the local IT support expert, you'll be responsible for maintaining and supporting both end-user and infrastructure technologies, including:Provide desktop support, imaging, hardware deployment, and troubleshooting for end users.Support printers, workstations, laptops, and peripheral devices.Monitor and maintain data closet equipment, servers, UPS systems, and network infrastructure.Assist with server setup, upgrades, maintenance, and operational support.Monitor site technology health and proactively identify and resolve issues.Perform software installations, patching, agent deployments, and incident troubleshooting.Assist with network cabling projects, cable runs, and cable termination best practices.Document network infrastructure changes, IDF updates, and port mappings.Coordinate and escort third-party vendors performing maintenance on IT systems.Support multiple manufacturing locations while serving as a trusted technology partner to plant personnel.Foster strong communication between plant operations and IT teams to ensure adherence to technology standards and best practices.Technical skills desired:Windows XP through 11, and server 2008 through 2019Familiarity with antivirus systems, Active directory, and basic windows security settingsHave a basic understanding of network infrastructure including TCP/IP, switching, and common network devices.Proficiency with common IT software such as MS OFFICE, Telnet/Putty clients, remote desktop, and Cummins online tools (Teams/SharePoint) is required. This also involves utilizing imaging software for computer backup and recovery.Qualifications:Bachelor degree in computer science or related field or equivalentTraining/Education required 8-10 years customer service related experience required Responsibility levelRequired Skills:Strong ability to work independently and effectively manage time.Strong mentoring skills with the ability to provide guidance, support, and constructive performance feedback.Strong knowledge of circuit boards, processors, electronic equipment, and computer hardware/software.Strong knowledge of computer software, including:Configuration management softwareDesktop communications softwareOperating system softwareInternet directory services softwareYou will receive the following benefits:Medical Insurance - Four medical plans to choose from for you and your familyDental & Orthodontia BenefitsVision BenefitsHealth Savings Account (HSA)Health and Dependent Care Flexible Spending AccountsVoluntary Life Insurance, Long-Term & Short-Term Disability InsuranceHospital Indemnity Insurance401(k) including match with pre and post-tax optionsPaid Sick Time LeaveLegal and Identity Protection PlansPre-tax Commuter Benefit529 College Saver PlanMotion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.