General Manager

Job Description

Job Description

General ManagerThe Front Climbing Club | Salt Lake City & South MainLead the Gym That's Shaping Utah's Climbing CommunityThe Front Climbing Club is looking for a General Manager ready to take ownership of our gym's long-term success. If you're a strategic operator who thrives on big-picture planning, capital projects, and building strong teams, this is where your leadership makes a lasting impact.About The FrontThe Front Climbing Club has been at the heart of Utah's climbing scene since the 1980s, growing from the state's first indoor climbing gym into a multi-location destination for climbers of every level. We're driven by a mission to create innovative spaces that maximize the climbing experience, inspire meaningful connections, and foster an engaged community. Every role here supports that mission - this one shapes it.About the RoleAs General Manager, you'll oversee the strategic direction, standards, and long-term success of our Salt Lake City and South Main locations. While our Gym Managers run daily operations, you'll own the bigger picture - capital investments, renovations, program launches, and the roadmap that guides our gym's future. This is a full-time, exempt position offering $80,000–$90,000 DOE.What You'll DoHold overall responsibility for gym performance, standards, and long-term success - stepping in to cover the floor or front desk when neededPartner with Gym Managers and department heads across Facilities, Cafes, and Risk Management to uphold consistency and standards gym-wideOwn long-term scheduling, facility planning, and operational decision-makingLead renovations, amenity rollouts, and program launches from concept to completionParticipate in biannual and yearly planning with the CEO and Leadership Team on budgets, timelines, and capital projectsServe as the primary point of coordination with partners like Vertical Solutions and TestpieceProvide direction, feedback, and performance evaluations for Gym Managers and Assistant Gym ManagersAct as the escalation point for management-level member concerns and complex issuesCollaborate with HR and senior leadership on workforce planning, hiring, and retention for management rolesContribute to strategic planning that supports the gym's continued growthWhat You BringYou might be a great fit if you have:Five or more years of professional experience, including at least four years in people management - ideally in a gym, fitness, or hospitality settingA track record of leading capital projects, renovations, or program launches, along with budget and capex planning experienceStrong organizational and time-management skills, with 10+ years in a supervisory or management role preferredExceptional member service and conflict-resolution instincts, with the discretion to navigate sensitive, high-visibility situationsWillingness to obtain First Aid/CPR, CWI Instructor, Utah Alcohol, and Utah Food Handlers certifications upon hireProficiency in Microsoft 365 (Excel, Outlook); familiarity with Rock Gym Pro and AI tools is a plusA collaborative, cross-functional approach to solving problems and improving the member experienceA Bachelor's degree is preferred but not requiredPerks & BenefitsComprehensive health coverage: Medical, Dental, Vision, Life, STD, LTD, and Accident insurance401(k) retirement planPaid time offFree gym membershipDiscounts on food and merchandiseJoin Us!If you're ready to lead with vision, build lasting community, and help shape the future of Utah's original climbing gym, we want to hear from you. Apply today and bring your leadership to The Front.We're an equal opportunity employer that celebrates diversity and strives to create an inclusive environment for all.