Hospitality Associate

Job Title

Hours: Monday - Friday from 8AM to 5PM, with additional hours as needed in evenings and weekends.

Greet and welcome clients/guests/visitors in a warm and friendly manner and answer any questions they may have. Seat clients in conference room. Offer and provide beverages/snacks, as requested. Notify team members when client/guest/visitor has arrived.

Maintain front desk area and all common areas, meeting rooms in a clean and tidy manner at all times

Answer questions and address complaints

Answer all incoming phone calls, preferably within three rings (one-hour lunch covered by other staff members) in a polite and friendly manner redirect calls or take messages

Check general voice mail box and forward messages to appropriate team member

Make copies for team members

Review conference room calendar reservations. Review and print daily schedule for team reference. Ensure all in-office appointments are assigned to a conference room.

Rearrange furniture in all conference rooms, as needed, based on meeting needs

Monitor and replenish supplies at the client coffee/tea station

Maintain tidiness in the first-floor kitchen. Run dishwasher. Stock client beverage refrigerator

Make service calls for copier, as needed. Restock paper in copier drawers twice daily

Receive packages, etc. and distribute them accordingly

Process incoming mail per procedures in notebook. Log all incoming mail received by special delivery and deliver accordingly

Process outgoing mail and envelopes, as needed

Prepare outgoing mail by drafting correspondence, securing parcels etc.

Check, sort and forward emails

Monitor office supplies and place orders when necessary

Keep updated records and files

Operate standard office equipment on a regular basis, including the copy machine, postage machine, etc.

Keep detailed and accurate records of visitor requests and of calls received

Receive deliveries; sort and distribute

Replenish supply of client gifts, pens, tissues, newsletters, and note-taking paper in the conference rooms

Organize and send out client birthday cards, and team member birthday and anniversary cards

Update and start up reception area welcome PowerPoint daily

Prepare "packets" for seminars, board presentations, client meetings, etc., as needed

Help with travel arrangements, schedules, company events, etc.

Respond to phone calls, texts, and e-mails in a timely fashion

Follow and adhere to Company policies, procedures, and guidelines

Willing to learn the industry and help us maintain and grow our marketplace position

Attend business meetings and trainings as required

Perform other administrative tasks and special projects as assigned

Maintain a professional attitude and appearance

Possess the ability to connect with a variety of personalities

Live out Faithward Formula

Exhibit strong leadership skills leads by example and helps motivate others to do their best

Utilize extremely strong phone skills high energy and passion for helping others

Be a team player who thrives working with a tight-knit company where their activities directly affect the bottom line

Be enthusiastic about providing the best possible customer service for clients and customers

Possess a roll up your sleeves, and all hands-on deck mentality to cross functional tasks and assignments

Be self-motivated and results driven with proven ability to succeed desire to grow both professionally and personally

Possess strong relationship management and the ability to drive multiple tasks to completion successfully

Be a resourceful team player and a positive "can-do" attitude

Have the ability to work in a fast-paced environment

Think and act like an entrepreneur and take an ownership mentality in all that is done in this position

Be detail oriented and helpful

Have the ability to perform accurate data entry within specified time frames

Possess the ability to use or quickly learn specific CRM and other business software

Exhibit outstanding written, grammar, & verbal communication skills with ability to interact with all levels of an organization

Possess excellent organization, problem solving, and planning skills

Demonstrate excellent time management skills and ability to adhere to schedules/deadlines

Be dependable and safety oriented

Have the ability to work some nights and weekends as needed

Produce a negative pre-employment drug screen and have the ability to pass a criminal background check

Maintain a good attendance record and travel as required