Senior Product Manager-Digital Experience

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

POSITION SUMMARY

The Senior Product Manager - Digital Experience is responsible for driving strategy, execution, and optimization across our diverse portfolio of Newrez-owned consumer websites, including Newrez.com, and direct-to-customer experiences. This individual oversees the full product lifecycle of these digital properties, ensuring they deliver best-in-class user experiences that drive borrower engagement, lead generation, and business growth.

The Senior Product Manager - Digital Experience serves as the primary product owner for the website CMS platform, partners closely with Digital Marketing, Direct-to-Consumer Lending, and Operations stakeholders, and ensures delivery of scalable, data-driven digital experiences.


DESCRIPTION

Essential Functions, Duties, and Responsibilities

• Lead strategy, roadmap, and execution for Newrez.com and a portfolio of consumer-facing Newrez websites.
• Serve as product owner for the enterprise CMS platform, managing scalable site architecture and deployment across dozens of digital properties.
• Define and track KPIs for traffic growth, conversion optimization, and customer engagement.
• Partner with Digital Marketing and Direct-to-Consumer Lending to enhance lead generation and borrower funnel performance.
• Translate business goals, customer insights, and data analytics into prioritized feature requirements and enhancements.
• Collaborate with cross-functional teams including Engineering, UX, Design, and Operations for delivery of high-quality digital experiences.
• Champion SEO, accessibility, compliance, and performance excellence across all sites.
• Implement governance frameworks and standardized content workflows to drive consistency and efficiency.
• Monitor industry trends and emerging technologies to inform digital innovation and continuous improvement.
• Ability to effectively and accurately convey information to others.
• Performs related duties as assigned by management.

Qualifications and Education Requirements

• Bachelor's degree in Business, Marketing, Computer Science, or a related field; MBA or equivalent experience preferred.
• Minimum 5 years of experience managing digital products, websites, or platforms at scale.
• Proven success leading end-to-end product lifecycle from strategy through delivery and optimization.
• Experience managing multiple enterprise-level web properties and CMS platforms (e.g., Adobe Experience Manager, Sitecore, Optimizely, WordPress).
• Strong understanding of digital analytics, SEO, and conversion optimization.

Skills, Abilities, and Knowledge

• Demonstrated ability to translate business needs and customer insights into actionable product requirements.
• Excellent collaboration, stakeholder management, and communication skills across cross-functional teams.
• Strong analytical and problem-solving skills with attention to data-driven decision-making.
• Comfortable working in a fast-paced, matrixed environment with competing priorities.
• Strong verbal communication skills; strong writing and composition abilities.
• Strong interpersonal skills with the ability to develop and maintain effective and professional relationships across the organization and with customers.
• Strong influencing and negotiation skills; consultative and collaborative work style.
• Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment.
• Strong project management and time management capability.
• Self-directed and comfortable working with ambiguity and uncertainty.
• High degree of professional maturity, integrity, ability to maintain confidential data and information.
• High degree of business acumen; strong technical aptitude.

Work Environment and Physical Requirements

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
• Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.

A good faith estimate of the compensation is:
90,200.00 - 158,040.00

Compensation for this position may also include other elements, including medical, financial, various paid time off benefits, and a bonus based on individual and company performance, variable or annual.

Placement within the range will be based on a variety of factors, including but not limited to, skills, experience, qualifications, location, etc.

Additional Information:

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We're a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance
  
• Health Savings Account with employer contribution
  
• 401(k) Retirement plan with employer match
  
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
  
• Adoption Assistance
  
• Tuition & Certification reimbursement
  
• Employee Mortgage Loan Program
  
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
  

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you'll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
  
• Matching Gifts Program - dollar-for-dollar up to $1,000
  
• Access to grants, nonprofit resources, and volunteer opportunities
  
• More than $6,000,000 donated since 2020
  
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)
  

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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