Supply Chain Associate I

Supply Chain Associate I (Customer Support Specialist)

Location: Houston, TX (Hybrid)

Rate: 33-36/hr

Duration: Contract, 6-8+ months

About the Role We are seeking a candidtae to support order management and customer service operations for a leading manufacturing organization. This is a customer-facing role responsible for managing the end-to-end order fulfillment process, coordinating with internal teams, and ensuring customers receive accurate and timely service.

This position follows a hybrid schedule, with a minimum of one mandatory in-office day per week and additional onsite days based on team requirements.

Key Responsibilities

• Manage domestic and/or export order fulfillment for assigned customer accounts.
• Serve as the primary point of contact for customer order-related inquiries and issues.
• Process customer orders, revisions, and fulfillment requests accurately and efficiently.
• Monitor inventory availability and coordinate product transportation and delivery.
• Collaborate with sales, operations, marketing, transportation, and other internal teams to resolve customer needs.
• Communicate shipment schedules, delivery updates, and order status information.
• Maintain and update order fulfillment data within ERP and related business systems.
• Support continuous improvement initiatives and process enhancement projects.
• Analyze data and identify solutions to operational and customer service challenges.
• Build strong relationships with customers and internal stakeholders.

Required Qualifications

• Minimum of 3 years of experience in customer fulfillment, supply chain, logistics, order management, or a related field.
• Strong communication and relationship-building skills.
• Excellent problem-solving and organizational abilities.
• Ability to work effectively in a fast-paced, high-volume environment.
• Proficiency with Microsoft Office applications.
• Professional demeanor with the ability to communicate effectively across all levels of an organization.
• Experience working with manufacturing, logistics, supply chain, or industrial environments preferred.

Preferred Qualifications

• Bachelor's degree preferred.
• Experience with ERP systems, particularly SAP or similar platforms.
• Knowledge of transportation management, inventory management, order processing, and e-commerce systems.
• Strong analytical skills and experience working with business data.
• Familiarity with manufacturing and production operations.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.