Veteran Outreach Coordinator

We are seeking a Veteran Outreach Coordinator who loves connecting with people and helping others to work at Master Center for Addiction Medicine! We are a private, outpatient addiction medicine treatment center headquartered in Glen Allen, Virginia. We have additional offices in Chesterfield, Hampton, Gloucester, Norfolk, and the Middle Peninsula and Northern Neck and we are expanding to provide services to other communities in need, particularly rural communities, where addiction treatment may be difficult to access. Our approach to addiction is comprehensive, evidence-based and individualized, drawing on every tool that has been proven effective: medical treatment, education, psychiatry, professional counseling, testing/monitoring and peer support services. Our aim is not just to treat patients but to heal them – by helping each one find their way to lifelong recovery.

The Veteran Outreach Coordinator is responsible for creating relationships and collaborating with the Department of Veterans Services including programs like Benefit Services, Virginia Veteran and Family Support, Virginia Values Veterans and other Veteran community resources in the region. This position will focus on educating the veteran community about addiction and addiction treatment, both internally and externally to Master Center. Regular travel and onsite work are required for this position.

It is important that the Veteran Outreach Coordinator for the Hampton Roads area creates, develops, and fosters relationships within the community that we serve. This is a great fit for anyone with experience in or interest in the fields of addiction and recovery, veteran affairs, healthcare, medical offices or mental health. If you have sales, hospitality, restaurant or customer service experience and love connecting with and speaking to people, this would be an excellent position for you! We also strongly encourage anyone who has experience working with veterans or serving veterans to apply!

The job requires keen attention to detail and the ability to multitask combined with patience, empathy, and respect for others. This is a position that will involve a significant amount of time in-person and remotely with referral partners and patients, and it requires the ability to communicate effectively in-person, over Zoom calls and over the phone with patients, as well as the ability to communicate effectively with other team members regarding patient care, workflows, and operational aspects of the job.
We do candidate assessment batteries. You are  required  to complete the competencies. If you do not complete the assessments, the hiring manager will not schedule an interview with you after the initial phone interview.

A comprehensive benefits package including medical, dental, vision, other voluntary benefits, Long Term Disability, life insurance and an EAP is available to all full-time employees. Full-time employees can earn up to 20 days of PTO per calendar year and will have opportunities for learning and development, skills building and may be eligible for tuition reimbursement up to $2,000 annually for qualifying courses. See bottom of job ad for more information.

DESCRIPTION: The Veterans Outreach Coordinator works collaboratively with the Business Development Team at Master Center for Addiction Medicine. The Veterans Outreach Coordinator is responsible for creating relationships and collaborating with the Department of Veterans Services including programs such as Benefit Services, Virginia Veteran and Family Support, Virginia Values Veterans, and other Veteran community resources in the State of Virginia. Regular travel and onsite work at various Master Center locations across the State of Virginia are required for this position.

Outreach Duties and Responsibilities:

• Establishes and maintains referral relationships with the Department of Veterans Services including programs such as Benefit Services, Virginia Veteran and Family Support, Virginia Values Veterans, and other veteran community resources in the region.  
• Gather data and develop health education initiatives aimed at promoting healthy lifestyles, wellness, in addition to developing programs, materials, and events to teach individuals and communities about prevention, managing existing conditions, and conditions affecting well-being.
• Schedules presentations to educate about addiction, addiction treatment options, suicide prevention, and other pertinent topics related to mental wellness.  
• Coordinates and participates in events under the direction the Chief Clinical Officer, and Business Development Team.   
• Serves as primary contact for veteran referrals and coordinates with team members for insurance verification and intake appointments.     
• Documents referral partner outreach in HubSpot and coordinates with the Business Development Team on mail chimp campaigns and other outreach efforts.   
• Recommends marketing events or initiatives to target veterans and families in the State of Virginia.   
• Assists the Chief Clinical Officer in the creation of and execution of weekly, monthly and/or quarterly marketing events and collaborations. 
• Educates and informs referral resources on new programs.   
• Establishes an effective referral pathway for referral partners under the direction of the Business Development Team and Chief Clinical Officer.  
• Documents and tracks phone calls, test messages and emails in HubSpot daily.   
• Submits weekly plan and meets weekly with the Chief Clinical Officer.
• Hosts weekly group therapy session specific to members of the SMVF community.
• Other duties and projects as assigned.

REQUIRED EXPERIENCE AND SKILLS

• Strong problem-solving skills, high attention to detail and an aptitude for learning.
• Strong organizational skills required.
• Must provide exceptional customer service and professional communications to patients, colleagues, community partners, and professional staff.
• Ability to communicate detailed and relevant data.
• Ability to perform a variety of duties and work within a structured environment.
• Work history in Behavioral Health highly preferred.
• Ability to demonstrate empathy, compassion, and respect for the Veteran Community.

Performance Standards

1. Competence and Collaboration . The employee consistently demonstrates a positive work ethic and commitment to the organization demonstrating compassionate, goal-directed clinical services and functioning as an active team player. The employee actively participates in all required training and clinical and administrative meetings.  The employee keeps her supervisor informed of important issues related to the delivery of services.

2. Knowledge.   The employee consistently demonstrates knowledge of policies, procedures, operating guidelines, evidence-based best practices approaches and staff training content, behavioral health and addictions services, regulations, and accreditation standards.

3. Direct Services . The employee will provide person-centered educational services.

4. Teamwork . The employee actively seeks ideas and input from others. He/she creates buy-in from team members. He/she leverages the talent and experience across her entire team so that Master Center plays to everyone’s strengths to deliver high quality client services. The employee reaches out to team members for help and provides help when needed.

7. Leadership . The employee clearly communicates expectations to team in a timely manner and confirms these expectations are understood by all. As a leader, the employee thinks through communication messages before delivering and executes proactively to avoid crises whenever possible. The employee earns the will of team through personal character, consistency, vision, confidence, compassion, and recognition.

  EXPERIENCE:

• High School Diploma required. Two-year degree and clinical experience preferred.
• 3-5 years management or business development experience.
• Experience working with veterans or serving veterans preferred.
• Ability to interpret data and utilize computer/technology.

BENEFITS:

• Medical Plans, Employer contribution to HSA for eligible plan
  • Dental Plans
  • Vision Plan
  • Employer-paid Basic Life and AD&D
  • Employer-paid Long Term Disability
  • Employer-paid Employee Assistance Program
  • Access to Health Advocate (Employer-paid employee health advocacy program)
  • 401k with employer match
  • Generous PTO Policy and 6 additional paid holidays
  • Training, learning and development
  • Tuition reimbursement policy
  • Employee recognition program
  • Employee referral bonuses

This position is Monday through Friday 8AM to 5PM. Some weekend and evening hours may be required for business development tasks.  Regular travel is required for this position. Travel is reimbursed in accordance with our Expense Reimbursement Policy.
Location: Hampton, Virginia, 23666-- this position will cover the entire Hampton Roads area and will require regular meetings with and travel to partners within the region. While regular travel is a requirement, this is a hybrid position, and the candidate should be comfortable working remotely and working from home on administrative tasks.
Please do not contact the office directly. We are conducting all hiring activities through our ATS and the associated email account. Thank you!
Job Type: Full-time
Salary: $55-$70,000 annual base salary plus bonus potential (Salary based on experience and qualification)
Benefits package included for all full-time employees:

 

At Master Center for Addiction Medicine, we transform the lives of our patients. We transform the model of care for the addiction treatment industry. And we are transforming the landscape of addiction treatment through innovation and growth. Join us in our mission and make a true impact on people, families and your community!