Sr. Director II, Support Business Operations

Position Summary

This role is not eligible for immigration sponsorship

Samsung Electronics America (SEA) is a leader in mobile technologies consumer electronics home appliances enterprise solutions and networks systems. Across each of these areas our work drives innovation economic growth and workforce opportunity in the United States.


For nearly five decades Samsung has been at the forefront of technological advancements investing over $100 billion and creating more than 20000 jobs nationwide. Our mission To integrate cutting-edge products services and AI technology to deliver smarter sustainable and more connected experiences that empower people to live better.


As a wholly owned subsidiary of Samsung Electronics Co. Ltd. SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact.

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The Sr. Director II Support & Business Operations will lead the strategic vision and execution Operations Support SCM/Logistics and Business/Sales Operations. The incumbent will oversee and integrate the efforts of these teams to ensure seamless project execution operational efficiency and business success. The Sr. Director II Support & Business Operations will partner closely with cross-functional leaders across Supply Chain Finance Sales and Engineering to translate business strategy into executable operational plans that support both growth and profitability.

• Strategic Leadership: Define and implement the long-term vision and strategy for Operations Support SCM/Logistics and Sales/Business Operations ensuring alignment with Samsung Networks business goals.
• Cross-Functional Integration: Foster strong collaboration and integration among Operations Support SCM/Logistics and Sales/Business Operations teams to ensure seamless project execution and operational efficiency.
• Process Optimization: Drive continuous improvement in processes across all teams leveraging automation and innovative methodologies to enhance efficiency and reduce costs.
• Financial Oversight: Manage the P&L for Support & Business Operations ensuring profitability and financial sustainability.
• Risk Management: Identify assess and mitigate risks across all projects and operations ensuring successful delivery and customer satisfaction.
• Training and Development: Oversee all training activities for customers GC and internal teams ensuring readiness and capability to meet project demands.
• Quality and Safety: Ensure adherence to quality standards and safety processes across all projects and operations.
• Reporting and Communication: Develop and maintain comprehensive reporting templates for all teams ensuring clear communication of project status risks and performance metrics.
• Tool Management: Serve as the owner/interface for various operations logistics and business tools (e.g. SPMS OV SAP) ensuring effective utilization and adoption.
• Leadership and People Management: Foster a culture of collaboration accountability and innovation that reflects Samsungs core values.
• Sales Operations: Support Customer Account teams (CAT) on revenue forecasting tracking of revenue/Management Plan progress and risks and manage customer HW forecasts.
• Customer contracts: Support Customer Account teams (CAT) on customer contracts SOWs and contractual deliverables

Skills and Qualifications

Minimum Qualifications:

• Bachelors degree; MBA strongly preferred.
• Certifications: Project Management certification preferred (e.g. PMP).
• 20 years of experience with 12 years in project/program management within a Network Telecommunication Service organization.
• Industry Knowledge: Deep understanding of Sales Operations and Operations support practices
• Leadership: Proven track record in strategic operations leadership with exposure to both supply-side and customer-facing activities.
• Financial acumen: Strong analytical financial acumen and decision-making capabilities; able to translate data into actionable insights.
• Communication: Exceptional verbal and written communication skills with the ability to establish relationships cross-functionally and with customers.
• Technical Expertise: Strong knowledge of Project/Program management tools processes and automation techniques.
• Authorization: Authorized to work in the U.S.

Success Profile:

• Strategic thinker who can connect operational execution to business outcomes.
• Resilient and adaptive leader who thrives in a fast-paced matrixed environment.
• Customer-centric mindset with a passion for continuous improvement and innovation.
• Collaborative and trusted partner to senior executives and cross-functional peers

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At Samsung we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities inspiring our talent to be their true selves. Together we are building a better tomorrow for our customers partners and communities.

* Samsung Electronics America Inc. and its subsidiaries are committed to employing a diverse workforce and provide Equal Employment Opportunity for all individuals regardless of race color religion gender age national origin marital status sexual orientation gender identity status as a protected veteran genetic information status as a qualified individual with a disability or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application you have a disability and require a reasonable accommodation in order to participate in the application process please contact our Reasonable Accommodation Team ) or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Required Experience:

Exec