Sr. Complex Claims Specialist, PL & Specialty Severity

Job Overview Senior Complex Claims Specialist - Professional Liability Job Type: Permanent Hybrid: office minimum 2 days per week. Locations: Atlanta, GA; Boston, MA; Chicago, IL; Manhattan, NY; West Hartford, CT. Responsibilities Manage high‑severity primary Professional Lines claims from inception to resolution. Handle all aspects of the claims and litigation process, liaising with external and internal business partners. Adjust to resolution the highest severity claims, draft complex technical coverage analysis and letters. Act as subject matter expert within the team. Model gold standard for litigation best practices and file integrity. Effect positive claim outcomes via investigation, negotiation, and use of alternative dispute resolutions. Identify and provide potential solutions for emerging exposures and claims trends. Identify suspected fraudulent claims and track with special investigations unit. Accurately document claim files with all relevant correspondence and notes. Mentor other team members, including providing formalized training as needed. Develop content and conduct training for claims team and underwriters as requested. Requirements 10+ years of Professional Liability and/or Specialty claims handling experience. JD from an ABA accredited law school may be considered as a supplement to claims handling experience. Proven ability to positively affect highest severity claims outcomes through investigation, negotiation, and effective litigation leadership. Ability to work in a fast‑paced and changing environment. Expert knowledge of coverage within the team’s specialty or focus. Expert knowledge of litigation process and negotiation skills. Proven track record of mentoring others. Excellent verbal and written communication skills. Advanced analytical skills. B.A./B.S. Degree required, JD optimal. Adjuster licensing required or ability to obtain within 90 days of employment. Preferred Qualifications Subject matter expertise or technical leadership in other lines of business and/or claim types. Demonstrates ability to work with minimal oversight. Demonstrates ability to advance product innovation or develop a greater understanding of other aspects of the business through training or other relevant projects. Demonstrates courage and confidence in addressing and solving difficult or severe matters with insureds, attorneys, and brokers. Benefits Competitive salary and bonus based on personal and company performance. 401(k) with competitive company matching. Comprehensive health insurance, vision, dental and FSA plans. Company paid group term life, short‑term disability and long‑term disability coverage. 24 paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days. Paid parental leave. 4 week paid sabbatical after every 5 years of service. Financial Adoption Assistance and Medical Travel Reimbursement Programs. Annual reimbursement up to $600 for health club membership or fitness program fees. Company paid subscription to Headspace for employee mental health and wellbeing. Recipient of 2024 Cigna’s Well‑Being Award for best‑in‑class health and wellness program. Dynamic, creative, and values‑driven culture. Modern and open office spaces, complimentary drinks. Salary Range $140,000 - $170,000 #J-18808-Ljbffr