Nordic Spa Concierge

Job Description

Job Description

View our Experience: 

Achieving Excellence:   

Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity, our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as a  Spa Concierge is critical to delivering on this promise. You will achieve excellence by making business decisions that are focused on upholding all 4 of our brand standards; while delivering against key financial goals. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.  

Work Perks

• Competitive wages plus Monthly Bonus Incentives 
• Ski Pass for Winter Season 
• PTO + Personal Days
• Medical & Dental Health Plan
• On-site accommodation or commuter allowance
• Discounts on Retail Products and Spa Services
• Resort Wide Discounts

Key Focuses

• Represent Alyeska Nordic Spa with the highest level of service excellence and be knowledgeable of facility, treatment, and retail offerings   
• We never get a second chance to make a quality first impression; keeping the sense of arrival picture perfect from curb to front desk is the first step.   
• When guests arrive at the Nordic Spa, they should feel a sense of community and acceptance; immediate eye contact and a genuine greeting is crucial.       
• Creating spa experiences that are as unique as each of our guests requires thorough knowledge of hydrotherapy, services, products and offerings.                      
• Accuracy and attention to detail when making reservations or checking in are two skills that support a peaceful and relaxing spa experience.                                                    
• Understands that turning lockers and maximizing average spend per locker occupied are two key metrics of daily success as a team.                                     
• Maximizes revenues and guest satisfaction by monitoring and responding to guest enquiries, wait lists, emails, phone calls.                                     
• Cleaning, restocking and tidying reception, retail and relaxation spaces throughout your shift supports making quality first impressions.                                                    
• Assigned tasks are completed in a manner that does not usually require follow-up, both in terms of timeliness and quality.                      
• Understands spaces that are clean, organized and in good repair supports the value that experiences should be as easy as water through fingers.           
• Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace .
• Personal communication, interactions, and behaviours support the Spa value that everyone is welcome and everyone is equal.  
• Contributes to a collaborative workplace; supporting the Spa value of  community, common goals, and acceptance.
• Communicates, interacts, and behaves, supporting the Core Value of Honesty:  Honesty in action is   doing what you commit to do in the manner you commit to doing it.  

Experience/Passions/Education

• Post-secondary certifications/diploma or degree an asset 
• 3+ years of management experience in hospitality or spa industry
• Excellent verbal and written communication skills required
• Advanced Microsoft Office skills required 
• Comfortable with technology and open to new learning 
• A passion for mental and physical wellness 
• Previous Spa, Hospitality, Guest Service or Retail experience preferred 
• Excellent guest service, communication, and organizational skills are essential  
• Comfortable with technology and open to new learning 
• Passion for Guest Service and Health and Wellness 
• Previous reservation software and POS experience preferred 
• Ability to focus on attention to detail, remaining professional and courteous at all times 

Working Conditions

This position will include a variety of shifts including early mornings, late evenings, weekends and holidays. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, business partners, and stakeholders. Working outdoors in a variety of mountain weather conditions, with average temperature ranges of -30 C / -22 F  to +30 C / +86 F.

About Alyeska Nordic Spa

Set within the jaw-dropping scenery of Alyeska is the brand new Alyeska Nordic Spa. A space like no other that invites you to embrace the elements as you experience the benefits of hydrotherapy. Move from hot, warm and cold pools in the stunning Boreal forest surroundings. Rest in saunas and steam rooms, indulge in massage therapy treatment and enjoy a moment of connection with yourself and others, away from the cadence of the modern world.

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