Manager, Technology Finance Function Support

Manager, Finance Technology Support

A leading healthcare facility is seeking a Manager, Finance Technology Support to guide our Finance Technology team, which serves as the foundation for enterprise financial data governance and Oracle Fusion operations. This role offers a unique opportunity to lead a high-performing team and directly influence how financial data is structured, governed, and utilized across a complex healthcare organization.

As the Manager of Finance Technology Support, you will:

1. Lead, coach, and develop the Finance Function Support team. Drive workload prioritization, performance management, and foster a culture of accountability and continuous process improvement.
2. Oversee day-to-day production support for Oracle Fusion Finance applications. Ensure timely resolution of system issues, service requests, and production incidents to maintain system stability.
3. Partner closely with Finance leadership, Finance Operations, IT, and facility stakeholders to understand business needs, prioritize deliverables, and align technology solutions with organizational goals.
4. Manage enhancement requests by balancing day-to-day operational support with strategic initiatives, system optimization efforts, and long-term Finance transformation goals.
5. Serve as the primary liaison for Finance application vendors and managed service partners. Oversee vendor performance, manage escalations, and ensure high-quality service delivery.
6. Lead application testing efforts for system upgrades, patches, enhancements, and new functionality. Collaborate with Release Management, Data & Integration teams, and Finance stakeholders for seamless enterprise deployments.
7. Support and optimize Oracle Fusion Finance modules, including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash Management, and related financial systems.
8. Maintain application configuration, user security, data integrity, and system performance in collaboration with technical and financial teams.
9. Drive continuous improvement by identifying automation opportunities, streamlining support workflows, and implementing best practices to enhance user experience.
10. Lead and support key Finance initiatives, including ERP optimizations, Oracle EPM (FCCS/ARCS) support, AI-enabled Accounts Payable projects, payment modernization, and future enterprise rollouts.
11. Provide consultative guidance to cross-functional leaders, and develop end-user training materials and documentation to boost system adoption and support effectiveness.
12. Ensure adherence to organizational policies, security standards, healthcare regulations, and internal governance while monitoring support metrics to drive continuous service quality.

Education & Experience

Education

• Required: Bachelor's degree in Computer Science, Information Systems, Finance, Accounting, Business Administration, or a related field.
• Preferred: Master's degree in a related field.

Required Experience & Skills

• 8+ years supporting enterprise Finance applications, ERP systems, Finance technology, or Oracle applications.
• 3+ years of leadership experience managing technical teams, assigning work, coaching staff, and driving performance.
• Functional Expertise: Strong functional knowledge of Oracle Fusion Finance or a comparable enterprise ERP platform.
• Core Business Processes: Demonstrated experience supporting General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash Management, and related workflows.
• Support & Vendor Management: Proven track record in managing production support environments, troubleshooting complex issues, and managing vendor/managed service partner relationships.
• Project & Stakeholder Leadership: Hands-on experience partnering with business leaders, leading application testing/upgrades, and balancing tactical support with strategic project delivery.
• Communication: Exceptional stakeholder management, collaboration, and communication skills.

Preferred Qualifications

• Hands-on Oracle Fusion Finance implementation, support, or optimization experience.
• Experience with Oracle EPM applications, specifically Financial Consolidation & Close (FCCS) and Account Reconciliation Cloud Service (ARCS).
• Background in the Healthcare industry or shared services environments.
• Experience leading large-scale ERP transformation, Finance modernization, or AI/automation initiatives.
• Familiarity with ERP integrations, financial reporting platforms, enterprise data interfaces, and vendor governance frameworks.

Benefits

In addition to competitive base compensation, this position offers a robust benefits package:

• Comprehensive Benefits: Multiple medical, dental, and vision coverage options for full-time and part-time team members.
• Financial Protection & PTO: Life, accident, critical illness, short/long-term disability, paid family leave, and generous Paid Time Off (PTO).
• Financial & Career Growth: Tuition assistance for higher education/certifications, loan assistance, and a 401(k) retirement plan with company match.
• Employee Well-Being: Holistic wellness programs including mental health services, virtual care appointments, free gym memberships, and discount perks.
• Professional Development: Ongoing learning, skill-building, and clear pathways for career advancement.