Business Intake Specialist

Business Intake Specialist

Davis Wright Tremaine LLP is looking for a Business Intake Specialist to join our team in our Seattle, Portland, San Francisco, Los Angeles, New York or Washington D.C. offices.

This is a temporary position lasting six months. This position offers the flexibility to be fully remote while working within reasonable commuting distance from any of our offices.

This position's primary tasks concern review and finalization of all new client and matter intake forms, analysis of the information submitted to accurately meet the standards and other requirements of established policies and procedures, and communication with end users.

At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled.

On a typical day you will:

• Process all data entry for new client and new matter requests ensuring accuracy and compliance with firm's data entry standards, meeting the published service level agreement
• Audit all data entry for new client and new matter requests ensuring accuracy and compliance with firm's data entry standards, meeting the published service level agreement
• Maintain standards for data entry from all sources and ensure compliance with policies and procedure; communicate with clarity to all users regarding issues arising from data entry and educate them as necessary
• Update client and matter data ensuring accuracy and compliance with the firm's data entry standards, meeting the published service level agreement
• Assist in answering questions from attorneys and other legal staff, Accounting and other Information Governance staff
• Contribute as needed to the information bank for client specific requirements
• Assist in updating matters for departing attorneys as assigned. This includes updating attorney information and closing matters
• Monitor Business Intake Inbox and fulfill requests as assigned, including, but not limited to, updating Client and/or Matter Address and Contact information, and reporting status of intake requests.
• Assist with other administrative tasks; provide back up to others in the Information Governance department and perform other responsibilities as assigned

Join us if you have:

• 5+ years' experience performing general office work, which may include data entry, filing, working with office personnel, or other related duties
• GED or High School Diploma; BA/BS or substantial industry work experience preferred
• Demonstrated strong communication skills, both verbal and written, with all levels of a professional services organization
• Strong interpersonal skills
• Able to work in a fast-paced environment
• Strong customer service, analysis, troubleshooting, problem solving, and follow-up skills
• Strong attention to detail and quality control
• Ability to work under pressure and meet deadlines
• Strong time management skills
• Ability to handle all stressful situations in a calm, composed manner
• Ability to efficiently produce a high volume of detailed work, which may include long periods in front of a computer
• Ability to accurately type 50+ wpm
• Experience working with Microsoft Office; experience working with document management software preferred

Who We Are

Davis Wright Tremaine LLP is an AmLaw 100 law firm with 9 offices nationwide. We are relentlessly committed to client service and look for candidates who share that commitment. At DWT, client service means having empathy for each client's and each lawyer's work and personal pressures, business objectives, and legal needs; anticipating their needs; and having the capabilities and commitment to deliver what matters most to them.

Additional benefits include:

• First Stop Health Telemedicine: Speak with a licensed physician or mental health counselor 24/7, consultations covered by the firm
• TELUS Health Employee Assistance Program: Receive support with mental, financial, physical, and emotional wellbeing
• Voluntary Pet Insurance
• Milk Stork: Virtual lactation consulting, breast milk shipping and nutritional testing covered by the firm
• Wellness Benefits:
• Peloton App
• Headspace App

Davis Wright Tremaine LLP fosters a culture where all talented individuals—including those who are traditionally underrepresented in the legal profession—can have, and can see, paths to success. Our commitment to diversity, equity, and inclusion sits on four pillars: Community, Growth, Education, and Engagement.