Customer Service Associate

We’re looking for an enthusiastic, highly motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you! Responsibilities: • Utilize scripts to handle difficult customer situations and bring them higher up, if necessary • Ensure customer account information is up-to-date • Work closely with the sales lead to stay up-to-date on service and product knowledge • Record customer interactions and follow up on their experience with our company • Identify common customer issues and bring them to the attention of the team • Field inbound calls and schedule appointments, intercept payments, and troubleshoot accounts. • Make outbound calls to schedule appointments and collect payments. • Ensure customer account information is up-to-date. • Create records of customer interactions and follow up to ensure all questions have been asked. • Respond promptly and courteously to customer inquiries via phone, email, and in person. • Schedule pest control services and coordinate appointments with customers. • Provide information about our pest control services, pricing, and procedures. • Address customer concerns or issues with empathy and professionalism. • Maintain accurate and detailed records of customer interactions and transactions. • Collaborate with the pest control team to ensure efficient service delivery. • Upsell additional services or products based on customer needs. • Stay informed about pest control industry trends and company offerings. Qualifications: • Experience working in a customer-oriented atmosphere • High school graduate, G.E.D. recipient, or equivalent • Display strong communication skills, active listening skills, and personal skills • Excellent communication skills, both verbal and written. • Strong customer service orientation with a friendly and approachable demeanor. • Ability to multitask and prioritize in a fast-paced environment. • Proficient in computer skills for data entry and utilizing customer management systems. • Be willing to train on pest control services and products (training provided). • Previous experience in customer service or a related field is a plus. Compensation: $29,000+ • Field inbound calls and schedule appointments, intercept payments, and troubleshoot accounts. • Make outbound calls to schedule appointments and collect payments. • Ensure customer account information is up-to-date. • Create records of customer interactions and follow up to ensure all questions have been asked. • Respond promptly and courteously to customer inquiries via phone, email, and in person. • Schedule pest control services and coordinate appointments with customers. • Provide information about our pest control services, pricing, and procedures. • Address customer concerns or issues with empathy and professionalism. • Maintain accurate and detailed records of customer interactions and transactions. • Collaborate with the pest control team to ensure efficient service delivery. • Upsell additional services or products based on customer needs. • Stay informed about pest control industry trends and company offerings. Compensation: $29,000 per year #J-18808-Ljbffr