Bar Captain | Part-Time| Palm Beach County Convention Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Bar Captain oversees the efficient operation of bar functions in the Convention Center, ensuring that car events are executed smoothly and according to client expectations under the guidance of the Director of Food & Beverage. This role involves leading and directing serving staff, coordinating with various departments, and ensuring a high level of customer service. The Bar Captain is responsible for setting up, executing, and breaking down of all bar events, providing leadership and guidance to staff, and ensuring all bar services align with the event's requirements. The Bar Captain will be responsible for enhancing our service offerings, crafting innovative drinks, curating signature cocktails, and contributing to the overall guest experience by elevating the beverage program at our center.

This position requires the ability to work weekdays and weekends, with availability for some mornings, noon, and evenings shifts on an on-call/event based schedule.

This role will pay an hourly wage of $20 to $23. This position is eligible for a 10% tip out from the tip pool.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

About the Venue

The Palm Beach County Convention Center is a multi-purpose facility in West Palm Beach, Florida, managed by the Oak View Group. The Center features a 100,000 square-foot exhibit hall, a 22,000 square-foot ballroom and 21,000 square feet of flexible meeting space, as well as connecting to the 400-room Hilton West Palm Beach.

Responsibilities

• Proven experience as a mixologist or bartender, with a strong background in crafting a diverse range of cocktails.
• Knowledge of modern mixology techniques, including shaken, stirred, muddled, and layered drinks, as well as classic and contemporary cocktail recipes.
• A keen interest in elevating beverage offerings through creativity, high-quality ingredients, and unique drink presentations.
• Reviews Banquet Event Orders (BEOs) to ensure that all details, such as food and beverage, seating, and special requests, etc. are met.
• Collaborate with the Supervisors and Managers to tailor drink menus for specific events and ensure that all details have been planned for and met.
• Create signature cocktails and curate innovative drink menus for specific events, drawing inspiration from seasonal ingredients, trends, and guest preferences.
• Monitor and report guest consumption accurately.
• Trains and mentors other bar members in mixology techniques, product knowledge, and guest interaction to improve overall beverage service and maintain consistent quality.
• Conducts pre-shift meetings with bartending to ensure appearance, uniform, and hygiene standards are being met, assign stations and partners, and review banquet event orders and specialty cocktail offerings.
• Ensures that appropriate quantities of china, glassware, silverware, linens, and other items are available for upcoming events. Secure requisitions for those items not available in inventory.
• Ensures proper handling of all equipment (i.e. china, glassware, silverware, linen, and props) and their proper storage after use.
• Checks room set-up prior to event and meets with Supervisors to make adjustments as needed.
• Conducts random audits during functions to evaluate beverage service. Ensures that beverages are served at appropriate times, bar sets and menus are displayed properly, sufficient product is available; and up sell opportunities are met.
• Regularly reviews banquet schedule for changes, calendar of events, and special events.
• Handle client complaints and issues promptly, working with the event planning team to resolve any challenges.
• Ensure staff adheres to safety, health, and sanitation guidelines during events.

Qualifications

• Must be 21 years of age or older.
• Minimum of 6 months experience in a bar-related leadership role.
• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• This position requires the ability to work weekdays and weekends, with availability for some mornings, noon, and evenings shifts on an on-call/event based schedule.
• Must be able to provide a written availability on a regular and consistent basis to management.
• Experience working in a fast-paced, high volume catering or restaurant environment as a bartender or mixologist.
• Must have a High School Diploma, G.E.D. or related Food Service Job Experience.
• Must acquire and maintain a ServeSafe Food Handlers Card, ServeSafe or eTIPS Alcohol Awareness Certification, and other required compliance trainings.
• Ability to work in a team-oriented, fast-paced, event-driven environment.
• Ability to communicate with employees, co-workers, management staff and guest in a clear, business-like and respectful manner which focuses on generating a positive enthusiastic and cooperative work environment.
• Knowledge of food safety and sanitation regulations.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.