ERP Administrator

POSITION SUMMARY

Kelvion, one of the leading global and domestic manufacturers of heat exchangers, is seeking to hire a self-motivated, reliable, and team-oriented Made2Manage ERP Administrator. The ideal candidate will have a strong understanding of ERP administration, system support, and project execution, specifically with the Made2Manage platform. The ERP Administrator will stay abreast of technology trends and provide insights into how related technologies can enhance Kelvion's ERP environment and business operations.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Manage and maintain Made2Manage systems for Kelvion Inc.
• Support the implementation of Made2Manage ERP software, including planning, coordination, training, and execution of all phases
• Monitor system performance, troubleshoot issues, and implement solutions to ensure high availability
• Manage user roles and authorizations, ensuring compliance with security policies and best practices
• Provide technical support for Made2Manage related incidents and service requests, resolving issues in a timely manner
• Maintain detailed documentation of system configurations, processes, and procedures, including user processes and user training materials
• Work closely with Group IT, business analysts, and external vendors to support Made2Manage projects and initiatives
• Participate in project planning and execution, including system upgrades, migrations, and integrations
• Generate and review system performance reports, identifying areas for improvement and making recommendations
• Assist with crisis management to mitigate the impact of system issues, customer problems, or complaints and prevent escalation
• Foster strong working relationships within the IT team to ensure efficient workflows and improved overall performance
• Develop several strategies to tackle issues to have a backup plan where a particular strategy might not be effective
• Security & Compliance: Lead and participate in projects with security best practices in mind Participate in compliance and security audits. Ensure audit controls are current and accurate
• Participate in and abide by company security activities, polices, audits, procedures, including internal audit activities
• Stay current with Made2Manage / ERP technologies and industry trends, recommending and implementing best practices
• All other duties assigned

RESPONSIBILITIES - Safety

• Help ensure safe working environments so that that all our employees go home safely at the end of their working day

RESPONSIBILITIES - Quality

• Ensure Kelvion's Standard of Excellence, including quality, is incorporated into every aspect of work
• Adhere to all quality requirements outlined in the Quality Management System

RESPONSIBILITIES - Corporate / Site

• Follow all company policies and procedures, including but not limited to Global Code of Business Principles, Code of Ethics and Business Conduct, Operational Framework

• To be part of & to promote Knoxville Standard of Excellence which incorporates high standard of ethical behavior, to promote a culture of honesty and integrity, and one team culture.
• All employees are expected to follow government and corporate laws, rules, regulations, policies, and procedures.

REQUIREMENTS (KNOWLEDGE, SKILLS & ABILITIES)

• Proven experience in Made2Manage/ERP implementation, configuration, and support 3+ years required
• Strong understanding of business processes and operations, with the ability to translate business requirements into ERP system configurations 3 + years is required
• Experience administering and supporting advanced planning and scheduling systems 3+ years required
• Working knowledge of SQL, including the ability to write queries, analyze data, and support reporting and troubleshooting 3+ years required
• Solid project coordination and organizational skills, with the ability to manage multiple initiatives and meet deadlines 3+ years required
• Strong analytical and problem-solving skills, with the ability to troubleshoot technical and data-related issues - 3+ years required
• Effective verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders 3+ years required
• Knowledge of data management principles, including data governance, data quality, and data security 3+ years required
• Experience in manufacturing, distribution, finance, or healthcare environments is desirable 3+ years desired
• Ability to adapt to change and respond quickly in a fast-paced environment 3+ years required

EDUCATION AND EXPERIENCE (required levels)

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. Master's degree preferred.
• High school diploma or GED equivalent required.
• Technical certifications in Made2Manage is desired.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; use hands to finger, handle, or feel; and reach with hands, arms, and shoulders. The employee is occasionally required to walk; sit; climb or balance; stoop, kneel, crouch, or crawl; and talk and hear. The employee must regularly hand lift and/or move objects up to 50 pounds . Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.