Data Center Customer Operations Technician III

Data Center Customer Operations Technician III Location: United States, New Jersey, Secaucus. Benefits: paid time off, paid holidays, retirement plan. Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything — maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you, because when you feel valued, you're empowered to do your best work. Job Summary The Technical Operations Technician III (L3) is an experienced, hands‑on role responsible for independently executing complex customer and infrastructure work within the Data Center. This role performs advanced installations, troubleshooting, and circuit support while ensuring adherence to safety, quality, and SLA commitments. The Tech Ops III operates with minimal supervision, serves as a point of escalation for less complex issues, and may lead defined technical tasks or small‑scale infrastructure modifications. Responsibilities Independently perform installation, deinstallation, and modification of customer equipment, cabinets, and infrastructure. Execute racking and stacking of servers, network devices, and cabinets to Equinix standards. Interpret and implement installation and work instructions using Visio drawings, spreadsheets, tickets, and SOPs. Install, test, and troubleshoot complex cabling and circuit infrastructure, including fiber, twisted‑pair copper, and coax. Perform advanced fiber terminations and support switched, multiplexed, and media‑converted circuits. Troubleshoot service and infrastructure issues; coordinate and elevate to Networking or Engineering teams when required. Manage assigned work independently through a ticketing system, ensuring prioritization, SLA adherence, and accurate time tracking. Partner directly with customers to resolve technical issues and ensure a high‑quality service experience. Maintain detailed and accurate documentation for all work performed, including configurations and change records. Lead or support cage, cabinet, or infrastructure modification activities, ensuring compliance with safety and quality standards. Act as a technical resource for L1/L2 technicians on standard procedures and troubleshooting methodologies. Complete all required technical, safety, and compliance training within required timeframes. Adhere to all safety, security, and change‑management requirements within a critical facilities environment. Qualifications High School Diploma or equivalent required. Demonstrated hands‑on experience in a data center or mission‑critical environment. Strong technical troubleshooting skills, with the ability to work independently on complex tasks. Proven experience with structured cabling, fiber optics, cross‑connects, and customer installations. Solid mechanical and/or electrical aptitude at a system level. Ability to clearly document work, follow established procedures, and meet time‑bound commitments. Capable of lifting up to 50 lbs (23 kg) and performing physical tasks such as climbing, bending, and working in confined spaces, with or without accommodation. Flexibility to work shifts and on‑call rotations as required to support 24x7 operations. Pay range for this position in the United States (NY2, New York City) is $59,000 – $88,400 USD annually. Equinix Benefits: competitive, inclusive, sustainable, connected, and efficient. Employees are eligible for bonus, and equity may be offered depending on the position. Employees may enroll in health, life, disability, voluntary plans, and retirement plans. Paid Time Off (PTO) and Paid Holidays are accrued each pay period. Benefits are subject to change and may be under specific plan terms. Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance or a accommodation, please let us know. Equinix is an Equal Employment Opportunity and, in the U.S., an affirmative action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/or organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. We use artificial intelligence in our hiring process. Learn more here. #J-18808-Ljbffr