ANALYST II

Job Description and Duties

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

Are you passionate about solving complex operational problems? Do you excel at coordinating multiple workloads in a fast paced environment? If you thrive in collaborative settings and enjoy making data-informed decisions that impact high-profile, high-volume workloads, we want to hear from you.

The Disability Insurance Branch (DIB) administers the State Disability Insurance (SDI) program, serving millions of Californians during critical times when disability or family leave prevents them from working. Our Command Center Operations Analytics Unit works behind the scenes to keep the operation running smoothly—monitoring program performance, analyzing trends, and ensuring customers receive timely and reliable service.

As a Command Center Operations Analyst, you will support enterprise-level claim operations through real-time monitoring, analytics, issue resolution, and cross-departmental collaboration. You will help identify and address emerging workload trends, operational bottlenecks, and customer-impacting issues that require rapid evaluation and action.

Under the general direction of the OAU manager, an Operations Analytics Analyst will:

• Monitor real-time and near real-time operational performance across claim offices, identifying workload surges, delays, and trends requiring escalation or intervention.
• Analyze high-volume operational data to ensure timely resolution and optimal workflow efficiency.
• Develop clear, concise written summaries, data insights, and recommendations for leadership, including the Disability Insurance Branch Executive Leadership Team.
• Lead or participate in special projects, operational workgroups, and process improvement initiatives to support the Command Center’s mission of delivering consistent, high-quality customer service.
• Develop new tools, resources, processes, or strategies to reduce workloads and meet claim processing deadline requirements.
• Work to optimize claim processing efficiency through workload prioritization and staff allocations.

Please note, this position is Monday - Friday, 8:00 am - 5:00 pm, with an hour lunch. This position may be eligible for a hybrid work schedule with four days reporting every week. The amount of telework is at the discretion of the department and is subject to change as business needs arise.

This position allows for a hybrid telework schedule, which is subject to change, under EDD's telework policy. California Government Code Section 14200 requires employees to reside in California to telework. Employees are required to report to their headquarters office, for their in-office days. Travel expenses to and from the assigned headquarters/office are the responsibility of the employee.

Employees are required to report to one of the following locations for their in-office days:

·    Sacramento County: 1416 9th Street, Floor 10, Sacramento, CA 95814
·    San Joaquin County: 31 E Channel Street, Suite 213, Stockton, CA 95202

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click  here to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the .

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Special Requirements

Transcripts or Diplomas are optional and may be required to meet minimum qualifications.

State application (STD 678)  is Required. Resumes and/or Cover Letters DO NOT take the place of the STD 678. A application received without duties listed on the STD 678 will not receive further consideration and may be excluded from the hiring process.

It is strongly encouraged to apply through your CalCareer Account at  .

Please only submit ONE application.  Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.

• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.

• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678.  This page is for examination use only.

• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment 

To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination links for more information and to take the exam: 

For more information about the State hiring process,  click here . To watch tutorials on how to apply for a State job,  click here .

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 7/25/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Employment Development Department

Mail In Address

Attn: Job Control #524865

Human Resource Services Division, MIC 54

PO Box 826880

Sacramento , CA 94280-0001

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Employment Development Department

Drop Off Address

Attn: Job Control #524865

EDD/Human Resource Services Division

1416 9th Street, 1st floor lobby

Sacramento , CA 95814

08:00 AM - 04:30 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is Required.  Please see “Statement of Qualifications Requirements” section for more information about the SOQ.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

Benefit information can be found on the CalHR website,  , and the CalPERS website,  .

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website:

Hiring Unit Contact:
Larry Walton
View phone number on calcareers.ca.gov
View email address on calcareers.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
View phone number on calcareers.ca.gov
View email address on calcareers.ca.gov

California Relay Service: View phone number on calcareers.ca.gov (TTY), View phone number on calcareers.ca.gov (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications Requirements

A  Statement of Qualifications (SOQ) is Required . The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing.  The SOQ is not a resume or cover letter. Applications received without an SOQ or an SOQ submitted without following instructions may not receive further consideration and may be excluded from the hiring process.

Statement of Qualifications (SOQ) - To be considered for this position, interested candidates must submit an SOQ. Your response must be no more than two  pages in length, include your name and the Job Control (JC) number of this position in the top right corner, and number each page. A Resume or Cover Letter does not substitute for the SOQ. Please reference the desirable qualifications to answer the following prompts:   

1. Describe your experience analyzing operational or production data to make recommendations that improved processes, efficiency, or service delivery. What was your process? What was your recommendation? What was the outcome?   
2. Provide an example that demonstrates your experience managing workload distribution for a team in a high-volume or deadline-driven environment.