Enrollment and Revenue Coordinator (Student Billing)

Since 1981, Concordia Place has provided early learning, after-school, and teen leadership programs across Chicago's North Side — with centers in Avondale, Ravenswood, North Center, and Old Irving Park. We believe opportunity should be broadly inclusive, and we build communities where all our neighbors gather, learn, and grow together. At Concordia Place we say yes to families, removing barriers so a parent's income or zip code never limits a child's access to quality education. Every child is known as an individual, supported by low teacher-to-child ratios and NAEYC-accredited excellence. We celebrate the diversity our families bring, knowing our strength comes from the languages, backgrounds, and experiences of our communities. We are a Place of Yes, a Place for All, a Place of Excellence, and a Place of One — all rooted in Faith in Action. Join a team that lives these values everyday. We invest in our staff with competitive salaries and benefits, professional development, and a genuinely connected, vibrant workplace culture. Role Overview The Enrollment and Revenue Coordinator supports enrollment and ensures accurate family and child records while overseeing tuition billing, childcare tuition subsidies, and revenue collection. This role serves families and program leaders by ensuring timely, accurate account setup, billing, payments, reporting, and follow-up across multiple systems, while helping strengthen parent relations through clear, responsive communication. This position reports to the Director of Accounting and Administration. Responsibilities Enrollment, Records, and Account Setup Enter, maintain, and audit children and family records across multiple database platforms to ensure complete and accurate files. Process enrollment, registration, bill data, classroom transitions, and program withdrawals. Assist site leadership with the annual re-enrollment process and follow up on missing or expired information. Ensure each account is assigned to the appropriate tuition category and that the proper tuition agreement is in place. Respond to new inquiries and conduct applicant and family surveys as needed. Tuition Billing, Revenue, and Collections Maintain accurate tuition and fee schedules in billing systems. Invoice tuition and program fees and process all incoming payments and deposits ensuring accurate and timely recording. Manage third-party billing platforms to track parent payments. Monitor accounts to minimize outstanding accounts receivable, establish repayment terms as needed, and coordinate collections efforts with program leadership. Generate and distribute tuition invoices, statements, and receipts as needed. Calculate and process tuition credits for program withdrawals and identify uncollectable accounts for collections processing when necessary. Collaborate with program leadership to support financial aid coordination. Manage Childcare Subsidy Program Enrollment and Payments Assist families and program leadership with childcare subsidy applications and renewals, including follow-up on status and parent eligibility. Maintain accurate co-pay information, subsidy authorizations, approval records, renewal dates, and related documentation for each child. Coordinate with program leadership to gather and submit payment vouchers, bill certificates to appropriate agencies, and apply subsidy payments to the correct accounts. Follow up on open childcare subsidy invoices and support program leadership with required records and forms for licensing and funding. Customer Service Focus, Parent Relations, and Operations Answer questions about enrollment, billing, subsidies, invoices, and parent accounts with clear, precise, kind communication. Deliver excellent customer service by providing full explanations, anticipating questions, and following through to resolution. Manage challenging conversations with professionalism and composure and serve program leaders as internal customers. Help strengthen parent relations by coordinating with program leaders on parent initiatives and attending parent events as needed. Create and distribute weekly, month-end, and year-end reports; organize and maintain physical and electronic files; recommend process improvements; and perform other duties as assigned. Experience and Skills 2+ years of experience in administration, finance, billing, or related operations; nonprofit experience preferred. Excellent verbal, written, and interpersonal communication skills with a strong customer service focus and follow-through. High attention to detail and accuracy, with the ability to manage a high-volume, fast-paced workload and balance multiple priorities. Self-directed, proactive, and able to use sound judgment and discretion while maintaining a positive, calm approach. High proficiency in Microsoft Office, including Word and Excel; experience with ProCare and Blackbaud Financial Edge is a plus. Experience with childcare subsidy programs such as Child Care Assistance Program and Action for Children is preferred. Requirements Onsite work is required for regular paper filing, parent-facing visibility, and participation in events within and outside normal business hours. This job operates in a professional office environment and routinely uses standard office equipment. The role requires talking and hearing, extended sitting, computer and phone use, and may require lifting to 30 pounds. A commitment to the mission and guiding principles of Concordia Place. Comfort working for a faith-inspired organization; Concordia Place is a social service mission of Concordia Lutheran Church that serves everyone regardless of religious beliefs or affiliation. Salary, Perks and Benefits Salary Range: $40,000 - $49,000 annually Concordia Place offers a generous compensation and benefits package to employees. Here is an overview of the many perks of working at Concordia Place: 403b Retirement Savings Plan (with an Employer Match) Vacation Days Sick Days 1 week paid winter holiday 12 paid holidays per year Floating Holidays Employer paid Short Term Disability Employer paid Basic Life & ADD Medical insurance with employer contribution Voluntary Dental insurance Voluntary Vision insurance Voluntary Basic Life & ADD Voluntary Long-term disability insurance Voluntary Aflac plans Employer Paid Employee Assistance Program Employee Referral program Childcare tuition discount for employees Quarterly in-service days and professional development resources for teaching staff #J-18808-Ljbffr Concordia Place