Collector Car Auction Account Representative

Collector Car Auction Account Representative

We are looking to hire a Collector Car Auction Account Representative to assist with our online auction customer engagement processes to provide an exemplary experience for our consignors. The Collector Car Auction Account Representative must have a familiarity with automotive auction processes and interest in specialty and collector cars, polished communication skills, fantastic people skills, and a high attention to detail. Your daily responsibilities will include reviewing seller vehicle submissions for completeness, resolving incomplete listings, launching and monitoring active listings, and supporting customer and dealer communications. The ideal candidate will be well organized, responsive, and collaborate well with team members.

Responsibilities and Duties:

• Review and assess seller submitted vehicles for complete submission profile
• Manage correspondence with sellers and dealers. Respond in a timely manner with appropriate action
• Work within CRM, auction process IT systems, and MS Office
• Coordinate internal and external resources to fulfil timelines, deadlines, and auction scheduling
• Arrange auction listings, to include photos, text, videos
• Monitor assigned account listings and comments during live auctions
• Proactively build and maintain strong and lasting relationships with dealer and direct seller channels that fosters account revenue, retention, and growth
• Manage periodic buyer inquires
• Be familiar with ClassicCars.com services/solutions and propose products when applicable

Required Abilities:

• Automotive auction knowledge
• Interest and knowledge of collector and specialty vehicles
• Minimum of three years proven account management, or other relevant experience
• Strong written and verbal communication skills
• Aptitude for multi-tasking, and for managing heavy volume of emails and phone calls
• Proactive work style with a 'no excuses' mindset and focused on getting results
• Comfortable with technology and experienced with Word, Outlook and Excel in a Windows environment
• Previous CRM experience and prior SalesForce experience highly preferred
• Thorough understanding of what a comprehensive collector car auction listing should look like
• Ability to identify gaps in auction submission information and work with sellers to resolve
• Critical thinking and independent evaluation around seller's submissions
• Ability to evaluate vehicles for questionable history and/or sellers for fraudulent practices
• Diplomatic approach to business, ability to deescalate negative situations
• Knowledge of automotive dealers highly preferred

Benefits:

• Company supplemented health benefits & life insurance
• 401K Plan with company match
• Vacation and holiday pay provided
• Business casual dress code with casual dress Fridays
• Bagels every Wednesday
• Lunch brought in for staff on 2nd Friday monthly
• Healthy Snacks provided in breakrooms
• Real opportunity to learn and grow your career
• A great team environment with supportive co-workers
• Compensation based on experience

About ClassicCars.com

ClassicCars.com is a specialty internet marketing and merchandising company specializing in classic cars, antique cars, and muscle cars. Our headquarters are located in the beautiful setting of the Ahwatukee Foothills, Arizona. We are passionate about classic cars and we work hard to assist our community of fellow enthusiasts. Every month, we support over 3 million classic car lovers as they purchase, sell, restore, and maintain their prized possessions, using the information and tools featured on our best-in-class automotive marketplace. In 2015, 2016 and 2017 ClassicCars.com was recognized as one of the fastest growing private companies in America, with inclusion in the 'Inc. 5000' list.

Local candidates only. Please submit your resume and cover letter stating why you think you're a good fit for the role to: View email address on us.fitly.work.