Front Desk Receptionist

Job Description

Job Description

The Role

You are the first person our visitors meet and the first voice most callers hear. That makes you a big part of the first impression Ease Mortgage leaves on candidates, partners, vendors, and clients. This is not a "sit and answer the phone" job. It's a hospitality and coordination role for someone who genuinely likes people and takes pride in a well run front office.

What You'll Do

• Greet every visitor, candidate, and guest warmly and get them where they need to be
• Answer, screen, and route incoming calls, taking clear messages and following up so nothing gets dropped
• Manage the front desk area, conference rooms, and common spaces so the office always looks the way we want to be seen
• Support onboarding logistics for new team members, including badges, seating, welcome setup, and day one coordination
• Handle mail, packages, courier drops, and office supply ordering
• Assist leadership and the operations team with scheduling, catering orders, meeting prep, and event support
• Keep internal contact lists and directories accurate and current
• Jump in on projects across HR, onboarding, and operations as the day requires

What We're Looking For

• One or more years in a receptionist, front desk, hospitality, or customer facing administrative role
• Genuine warmth. You like being the person who makes someone's day easier
• Strong verbal and written communication, with clean grammar and a professional phone presence
• Organized and detail oriented, comfortable juggling several things at once without losing track
• Proficient in Microsoft Outlook, Word, and Excel, and quick to pick up new systems
• Discretion with confidential information
• Dependable. You are here, on time, ready to go, because the whole office runs a little smoother when you are
• Mortgage, banking, or real estate exposure is a plus but not required. We will teach you the industry

Who Thrives Here

Someone who takes ownership without being asked. Someone who sees a problem and solves it rather than reporting it. Someone who believes serving the people around you is real work and not a soft skill. If you want a seat where your effort is visible and your growth is supported, you'll like it here.

Compensation and Benefits

Competitive compensation discussed during the interview process, plus our full benefits package. Details reviewed with qualified candidates.