Customer Service Representative

System Service & Engineering is a Full Mechanical, Electrical, and Plumbing Services company that works on commercial facilities throughout Northwest Florida.

We are seeking a detail-oriented and dependable Customer Service / Data Entry Coordinator to join our growing MEP team. This role is ideal for someone who enjoys working in a fast-paced office environment, providing excellent customer service, and supporting daily operations.

Responsibilities

• Answer incoming customer and client phone calls professionally
• Create and manage service tickets/work orders
• Assist with permit applications and tracking
• Perform accurate data entry and maintain records
• Support office operations and administrative tasks
• Communicate with technicians, customers, and internal departments
• Maintain organized documentation and files
• Cross-train to assist with billing and dispatching functions over time

Qualifications

• Previous customer service and/or administrative experience preferred
• Strong computer skills required
• Proficient in Microsoft Word, Outlook, and Excel
• Excellent communication and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong attention to detail and accuracy
• Team-oriented with a positive attitude and willingness to learn

Schedule

• Monday - Friday
• 8:00 AM - 5:00 PM
• 100% in office

What We're Looking For

• Reliable and professional individual
• Strong work ethic and customer-focused mindset
• Someone eager to grow and learn additional operational functions within the company

What We Offer:

• Competitive pay and benefits package
• Health and Wellness: Comprehensive medical, dental, and vision plans to keep you and your family covered, including free preventative care and affordable prescription options
• Life and disability insurance: Company-paid life insurance and disability coverage, with options to enhance your benefits
• Retirement Savings: 401(k) plan with a generous company match to help secure your future, with immediate vesting
• Paid Time Off: Enjoy holidays and a PTO plan that grows with your years of service
• Opportunities for career advancement and Professional Development: We provide education assistance to help you grow your skills and career
• Extra Perks: Flexible spending accounts, employee discounts, and 24/7 support through our Employee Assistance Program

About Us:

System Service & Engineering, A Fidelity Company, specializes in Full-Service Mechanical, Electrical, and Plumbing services for commercial facilities throughout Northwest Florida and the Gulf Coast. Staffed with the region's most dedicated technicians, System Service & Engineering delivers reliable and high-performing technical building solutions, including maintenance, emergency service, and end-to-end solutions, to help customers achieve energy-efficiency goals and long-term peace of mind.